Hotels in Matanchén

"The hotel is right next to a major road. The actual rooms and hotel look nothing like the pictures. We were told our reservation wasn’t confirmed when we first got there and that a room wasn’t ready for check in. I tried to cancel the stay and kindly requested a refund from the hotel since we decided to change to a different hotel. They denied the refund. The night there was terrible. There was no hot water and absolutely no hotel staff besides the unfriendly housekeeper. -Nunca intentamos quedarnos gratis. Solo nos quedamos una noche porque las condiciones del hotel no eran adecuadas y no se podía permanecer ahí. Por eso nos fuimos y reservamos en otro lugar. El reembolso que solicitamos es únicamente por las noches que no utilizamos, no por la noche que sí nos quedamos. Es una solicitud justa considerando que no podíamos seguir hospedándonos bajo esas condiciones. Esperamos que puedan reconsiderarlo. "

"Need to upgrade a little bit "

"Very clean, you have to take water to drink at night because they give very little. Pool was under construction "

"The room was nice and clean. But the noise outside was loud and I’m obnoxious and terrifying. Can’t get much sleep without earplugs."

"Friendly, attentive staff; pleasant grounds with pool; perfectly fine, clean rooms. Especially experienced in meeting the needs of visiting birders like our group of four good friends from Canada. :)"

"Need more attention to the customers , They gave me different room as the one I choose. Then wrong keys … :/ Breakfast and decorations were so goo"

"the facilities were misrepresented."

"It is a very quiet and quaint hotel with the Mexican vibe. The staff were super friendly. The location was maybe 10 minute walk to the town square. Very nice."