Hotels in Portillo

"We have stayed here many times in the past and always loved it, which is why this review makes me sad to write. Every time I visit Puerto Rico, this is the only place I stay. Unfortunately, from what I understand, there is new ownership and the quality of service seems to have declined. The gentleman who checked us in was kind and helpful, but when we arrived at the villa around 8 PM, the front desk was already closed. The villa had not been cleaned properly. There were ants everywhere, including on the bed, and cereal scattered across the floor as if it had not been vacuumed. Since the office was closed, there was no one available to help. The next morning at breakfast, a staff member greeted us with attitude and immediately said, “This is what we have. We don’t make anything else special,” even though we had not asked for anything special. We also were not offered drinks until we asked. When I tried bringing up concerns about the room, she was on speakerphone discussing antibiotics with her doctor, which felt unprofessional. Later that evening, I stopped by around 7:15 PM to buy water, not realizing the front desk closed at 7 since salsa classes were still happening. The same employee scoffed when I asked. Because of these interactions, we chose not to return for breakfast or try the restaurant again. Our flight was at midnight, so we dropped off our keys around 6:30 PM and were told to leave the villa open afterward since no staff would be there later. I have more"

"Hotel con todas facilidades excelentes . Limpieza y atención al huésped . Lo recomiendo ."

"All excellent"

"The laundry area was our only concern was you didn’t know which washer worked. One washer didn’t rinse well. But everything else was fine."

"Rooms and arcade was pretty cool"

"The views"

"Good"

"This little sea front complex is fabulous. It features various room/caravan options within a secure gated area with plenty of room for clients to park inside the gates. The communal area is great - plenty of furniture and hammocks overlooking the sea under shade. As well as the constant sound of the waves meeting the rocks literally right next to the communal area, there is a constant fresh sea breeze and the owners have made the whole area really inviting with lots of plants and beach themed Knick knacks. It’s the perfect place to chill out and cool off. I stayed in Delfin which was super clean, comfortable and well decorated. The kitchenette was fully equipped. Brilliant value for money. I would very happily stay here again 😊"

"Es un excelente hotel para desconectar y estar relajados con todas las comidas cubiertas con los restaurantes. "