Hotels in Hoà Long

"The staff was extremely lovely so I hate to give a poor review but I can’t figure out how this hotel has 5 stars. We paid a premium for a “family suite” that I assumed would be two rooms with a shared seating area. We got two small rooms connected by a dark hallway. Not a single window anywhere. Not a shared seating space. Nothing. Plus there was a security camera in the “private” connecting hall that seemed to be on more often than not. The bathroom showers leaked terribly. Hanoi was amazing and the location was excellent but if you’re looking for true 5 stars this is not it. Not even sure this would be 4 star. No perks included - not chocolates with turn down service or afternoon tea in the lobby. It was disappointing. We moved on to 4 star in both Hue and Danang that were easily more upscale than this hotel. I got an email after our stay apologizing for the rooms (I did not complain at check out so they obviously knew they were sticking us in a substandard area) with an offer for 30% off my next stay. I would have rather had a 30% refund because sadly I would not stay here again. "

"This hotel is in a fantastic location. It is dead centre of the old town and near the lake. Special mention to front staff members Rose and Phoebe. Both were very friendly, helpful and professional. "

"This was a great spot to have halfway through our 2 week trip to do laundry in the unit and relax."

"Great place "

"very nice place to stay. "

"This is a beautiful hotel in a great location. The room was very comfortable and the breakfast was excellent, probably the best we have had in Vietnam. But what makes this place special is the staff who go above and beyond to ensure a great guest experience. A special mention to Henry, Guest Relations Officer, for his help. We really recommend this hotel. "

"Very bad experiences. I paid the bill at restaurant but the reception is not informed on time . They did not trust you paid. "

"We did not have a mountain view, the small balcony view was blocked by another building, which we didn't mind. The bathroom, however, was in need of some TLC, mold and dirty. No kitchen "

"Great location and price!"