Hotels in Lungolago

"Worst place ever ruined our Rome stay!! Everything else was book we got stuck & had to stay the 3nights! AC didn’t work we were dying of heat. Toilet didn’t flush properly had to flush it 5 times to get it clean! "

"This hotel was very clean and comfortable! The staff were very friendly and helpful. The restaurant downstairs was amazing! You must try it at least once. We had a great time and will return and recommend!"

"Great hotel and amazing breakfast! It is a distance from the center of Rome, but just sign up for their free shuttle in the morning and evening to the metro and you can get anywhere from there. Highly recommend this hotel! "

"Overall a calm and quiet stay. Much appreciated"

"Breakfast service great Great staff."

"Staff was very helpful. Room was large and clean. Bed was very comfortable. Restaurant on property, providing very nice breakfast options. Close to shops, and restaurants."

"Situated in a residential area. Staff needs to be trained well to meet 4 star hotel expectations."

"Under the bathroom sink was rubble for work down ( plaster) that i cleaned. The pullout couch sheets were not clean. it took forever to get a brown to clean the room. we were rationed toilette paper, i bought my own and were advised that we would have one set pf towels for a week stay. Thankfully the cleaning lady gave us extra towels,. the front desk was very short and seemed bothered when we asked for direction ( this was our first trip to Rome, Italy and we were celebrating my daughters 16th bday). I have traveled to a lot of places and this is, by far, the worst experience. I am glad that i have seen other places in Europe so I know that this is not the standard of hospitality everywhere! The hotel. upon checkout, failed to properly bill for one night and when I arrived home to Canada, I received an email about , their mistake in not billing the last night. I asked to please send the bill of what I owe and I will gladly pay, I have yet to receive the bill. I had also asked for the receipt of what I already paid and have yet to receive that as well. In the email it was stated that a link will be sent for me to pay and I have yet to receive that as well. I am in the customer service industry and i can confidently say it was the worst customer service!"

"clean room pillows need upgrading staff helpful "