Hotels in Ladysmith

"It was nice "

"The hotel is very outdated and the rooms need a deep cleaning. There was dust all over the light fixtures and sockets. The carpet has holes in and the bathroom has tiles missing. The staff is extremely friendly and very helpful."

"Overall we did not have a good experience at our stay. There was trash left over in our room from previous people in the room. There was also a critter moving around in our room. When we went to the front desk to tell the about it we were told there was nothing they could do. The man at the front desk came up to check the room and barely looked around for anything. After he left we continued to hear what we believed to be a mouse from the partial views we got of it. The guy at the front desk told me he could compensate us for the issue. It was so bad we ended up leaving and now staying our second night. We informed the desk and we were told because we booked through Expedia that we had to get ahold of them in order to receive compensation back. When I called them and the team at Expedia got ahold of the hotel they claimed nothing happened and that they were going to uphold their cancellation policy so I would not be receiving any money back at all. Outside of that the people that were on our floor were constantly screaming and moving between each others rooms. Amongst the screaming they also had their hotel doors wide open and were showering and just wandering the halls. A small inconvenience outside of the major ones we experienced here the gym is about the size of a bathroom with approximately 3 pieces of actual equipment. However, that was not the big issue here, just a minor inconvenience. Overall this experience was terrible and we will never be staying here again. "

"Very friendly and easy check in! Nice room. Very clean."

"Definitely adequate for the price"

"Friendly staff, clean room "

"Staff lied about canceling a reservation. Stayed that the reservation could not be canceled which is not true the reservation could be canceled but with a one night's room and tax cancel fee. Agents should not lie to guests but explain policy"

"If you need somewhere for a quick overnight it was fine, but I wasn't pleased with the room. It wasn't dirty but it wasn't as clean as it could have been. BUT the manager and staff were great. Very accommodating and when she learned we weee not happy with our stay, she went above and beyond to compensate us. Not the best Holiday Inn Express I have stayed in, but the staff was attentive so nothing bad to say! "

"Everythings A1. Breakfast could have more choice."