Hotels in Ciales

"Excellent "

"The hotel itself is clean and was fine for two days of stay. It’s located in a very busy area but you don’t hear any outside noise. The refrigerator in the room was not working. Our problem was with checkin. The woman at the front desk was less than pleasant and helpful. We waited for over an hour for our room after check in time to which she eventually informed us she could in fact give our family a readily available room this entire time. It was less than efficient on her part considering she knew we were waiting as we had to continuously ask for updates , the lobby was empty besides two other men waiting. I would say giving priority to a family of 5 should be something to consider. Our first room had a non working A/C unit. They send the engineers to fix it and they were very kind but it couldn’t be fixed. They informed the front desk but it was another 45 mins until they moved our room. We were there for two nights since our flight was cancelled. The gentleman working the front desk , bar area and technicians were incredible at helping and being super kind , we appreciate their help. The pool area is small and has lots of mosquitos at night. "

"The hotel was amazing except they didnt vaccum the room. The game room was closed and no one informed us. The beach is smaller than the pictures and pretty dirty"

"Everything was great. "

"A"

"Muy buena localización, amplio parking cubierto, habitacion con cama muy cómoda, limpia, bien equipada, y buen aire acondicionado. Áreas comunes de la propiedad bien cuidadas, y una bonita área de piscina."

"The air conditioning blew a fuse and stopped working. The bunk beds needed more padding to be usable. The chemical scent on the linens made my face break out. My face always breaks out from exposure to chemicals. No sand beach and swimming was not possible, so disappointed. Good parts were the sound of the waves. Messaged communications were adequate. The place looked clean. It was a fun experience to stay in the RV. Television, refrigerator were good. Option of the deck shower/toilet was good. Despite the need for iron gate, the place seemed safe. Friendly."

"Todo bien, altamente recomendado"

"Rooms need to be more welcoming, no phone to communicate with front desk, bathroom curtains are dirty and there’s no hot water. When it rains the lobby and sitting area gets all wet. This hotel looks nothing like the photos. The only thing good is that it’s in a good area."