Hotels in West End

"It needs maintenance . Everything looks old inside the room. Shower head and sink faucet where rusty, hair dry was old and dirty . Toilet was broken and wasn’t working properly. Food was ok. Staff was friendly . "

"I’m not someone who usually takes the time to write reviews, but my experience at the Mayan Princess impacted me in a way I didn’t expect—and I felt like I had to share it. From the moment I arrived, something felt different. It wasn’t just that the place is beautiful (which it is), or that everything was clean and well-kept. It was the people. There was a genuine warmth in how I was welcomed—like I wasn’t just another guest checking in, but someone they were truly happy to see. Throughout my stay, that feeling never went away. The staff remembered my name, checked in on me, and always made sure I had what I needed. I’ve stayed at other all-inclusive resorts before, and while they were nice, this felt more personal. More human. It created a family-like atmosphere that made it easy to relax and just enjoy being there. Traveling solo, that meant a lot. I never felt out of place or alone. Some of those staff members that stood out were Stefeny, Victor and Brittany. Then when one of the tour guides unexpectedly canceled my pre-booked tour, the staff were able to find me a private tour guide for about the same price that was exceptional. His name was Big Daddy and knows everything and everybody. I highly recommend him if you’re going to be on the island (info@bigdaddytours.com). The resort itself is peaceful, the beach is beautiful, everything you’d want in a getaway is there—but what truly sets this place apart is the heart behind it. The food is delicious as well. "

"Amazing time "

"I do not recommend this resort. Thay indicated free shuttle service, they surprised us with 30USD in taxi fare. Our air conditioning went out one night and the staff seemed very upset that we bothered them to fix it. I tipped for the inconvience and was laughed at. We were moved rooms because they could not fix the AC.The room we were moved into was the same as ours but had coffee, a mini fridge, and a microwave. Our room had none of these features and no hair dryer. I asked to say in the better room because we paid for these ammenities and didnt have them and they made us move back to the room without ammentites. They did not seem to care about our displeasure and laughed at me over the phone when I tried to discuss the issues with staff. I would just stay somewhere else and avoid the headache and dissappointment on vacation. "

"The place was very big. Always clean. Staff was great. Expedia had to move us from the Kimpton because it got filled up. This was disappointing Honestly though it was a better space for our family. We loved having a full kitchen, 2 very nice bathrooms, laundry room and 2 balconies."

"I liked the pool set up. I would Love to see activities in the outdoor pools. even Garifona show and Dj"

"Beautiful resort. A lot has changed with Kipton managing the property now. It’s very crowded. Get to the beach after 8am don’t plan on having lounge chairs cause people come down at 6am and claim chairs with a hat. $60 daily resort fee and $32 pp breakfast are both new with Kipton. That adds up. Breakfast was previously included and there was no resort fee or it was in the daily room rate. No more free shuttle to and from Airport. It’s now $55 each way. As always the staff is amazing and kind. Kipton taking over added a lot of fees and more crowds. Our little secret is no more. 🙁"

"N/A didn’t use"

"I had about 4 nights here. Was in the "Siesta" room. The room was clean and had the nice wood smell. Has new microwave and fridge that provided to be useful. A/C worked well and restroom was spacious. I did not use the coffee machine with the $8 coffee bag because you can simply show up to breakfast and have that coffee with the breakfast coupons. Nice chairs outside the room. I would have liked an iron and a small ironing board to have fresher looking dinner clothes, but did not matter as much. A small broom in the room would be nice so I can self clean some of the sand that I would bring in. Staff was very friendly. Robert the shuttle driver, Elda Fisher at check-in, Isaac at the restaurant, and the shuttle driver who brought me back to the airport all left a warm spot in my heart for West Bay. So did the noisy Macaws, but that was part of the beauty. I also found an iguana running through the property that I couldn't catch. The property itself had some current upkeep being done. I'd definitely choose this spot again over the overly sterile resort across the street. Oh and the food at the hotel was delicious! "