Hotels in Vienna

"Upon entering the room had distinct smell of disinfectant. Had to leave door ajar. "

"The front desk staff member who checked us in was a young lady who handled an issue with my reservation with great care and professionalism. The issue was not the hotel’s fault, but she showed genuine concern, remained very pleasant throughout the interaction, and was able to resolve everything quickly. Customer service is very important to me because I believe it reflects the face of a company. She represented the hotel brand extremely well, and her positive attitude and willingness to help made a lasting impression on us. Unfortunately I was unable to get her name, as I was busy trying to get my four year-old granddaughter in order."

"Awesome stay for the price."

"Parking was fine. Cooler, no need for AC"

"$100 deposit for “amenities” was taken without a receipt. Upon checkout, the hotel issued no proper receipt for the deposit full return. We requested a preprinted document that indicated any balance on the deposit would take 7-10 days to return to our account. This contradicted what the registration person said: “there is really no charge.” Staff were not friendly. Breakfast was strange except for bananas, apples and yogurt. The thin flat fried eggs and paper-thin round bacon were bizarre. There was no insulation to muffle the neighbors’ noise on same floor and above. It was hard to figure out how to use the shower, which was poor quality and seemed that it could break at any time. "

"I was satisfied with the hotel. I needed a room for my business trip - it was perfect."

"Breakfast is good like always staff was nice close to the venue we needed to be"

"Everything was clean and nice, though the pool was out of service when we were there. The breakfast staff were GREAT."

"Second time staying here. Rooms are clean and beds are comfy. They allow pets, so those with bad animal allergies might have symptoms. Staff is always super nice. We will likely stay here again. "