Hotels in Horley

"Very poor service from some of the restaurant and bar staff. "

"Everything was fine except that the bed was really hard. If you dislike a comfortable bed, if you enjoy sleeping on stiff, hard surfaces, then you’ll love this. "

"For an overnight stay, it was perfect!"

"Very helpful reception staff"

"Not much of a breakfast as we had to leave at 5am"

"We stayed in the suite on the eighth floor. The room was as always clean and comfortable with access to the private bar area. We dined at the restaurant at night which was excellent. "

"Rooms and locations are great, however during the stay on 2nd April 2026 the hotel hosted some event that was blasting music throughout the hotel until late in the evening. The event was on the ground floor and I was on the 4th floor so that gives you an idea how loud it was. I spoke to the night manager Bif** (obscuring name) and he basically refused to either ask them to stop or turn it down claiming they had a contract with the event and couldn't even ask them to turn it down. This hotel makes a lot more money from the event than renting out a room so if you come here you should hope that they don't have any events going on or you wont have a quiet night. "

"Great stay, lovely room and excellent breakfast."

"Do not book the hotel shuttle as the receptionist/driver may argue with you about the collection time even though it's pre booked. Order a Uber or get a taxi using an app to get a discount. There was someone using power tools till minutes to 11 pm then several people were traversing through the hallways up until midnight. Depending on when you arrive, someone may or may not be at the front desk so you can get inside which is another drama in itself. If you are looking for a clean and affordable place to stay before travelling from Gatwick terminals with standards and a guaranteed good customer experience, it's better to stay at one of the chains, e.g. Travelodge. Avoid this place if possible!!!"