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Hotel Blue Star Cancun

3.5 star property
Hotel with 2 bars/lounges, near Plaza Las Americas

Choose dates to view prices

In the heart of Downtown Cancun, Plaza 28 offers a vibrant getaway. Start your day with continental breakfast and unwind in the spa tub or by the outdoor pool with sun loungers and umbrellas. With free WiFi, dry cleaning services, and concierge assistance at your fingertips.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Pool bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is CNY304
CNY401 total
includes taxes & fees
May 28 - May 29

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The price is CNY463
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includes taxes & fees
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About the neighborhood

Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • La Sagrada Familia Parish - 3 min walk - 0.3 km
  • Extreme Adventure - 5 min walk - 0.4 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 28 - 8 min walk - 0.7 km
  • Las Palapas Park - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Assaggiare - ‬3 min walk
  • ‪Comida Cubana - Cocina Doña Emilda - ‬4 min walk
  • ‪La Patrona Cocina Urbana - ‬7 min walk
  • ‪Checándole - ‬5 min walk

About this property

Hotel Blue Star Cancun

  • Hotel Blue Star Cancun features a rooftop terrace and puts you just a 5-minute drive from Plaza Las Americas and Cancun Mall. The restaurant is a perfect spot to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the hot tub for a relaxing end to the day. An outdoor pool, a poolside bar, and a snack bar/deli are other features.

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 5 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Onsite carport
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • 24-hour pool access

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 40-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 450 per vehicle. Maximum occupancy 2
  • Credit card charges are subject to an extra charge of 5 percent

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

Also known as

Hotel Blue Star

Hotel Blue Star

Blue Star Cancun

Hotel Hotel Blue Star Cancun Cancun

Cancun Hotel Blue Star Cancun Hotel

Hotel Hotel Blue Star Cancun

Hotel Blue Star Cancun Cancun

Blue Star

Hotel Blue Star Cancun Hotel

Hotel Blue Star Cancun Cancun

Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun offer free cancellation for a full refund?

Yes, Hotel Blue Star Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Blue Star Cancun?

Yes, there's an outdoor pool. Guests have 24-hour pool access.

Are pets allowed at Hotel Blue Star Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Blue Star Cancun?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Blue Star Cancun?

Yes, an airport shuttle is available. The charge is MXN 450 per vehicle.

What are the check-in and check-out times at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Blue Star Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Hotel Blue Star Cancun and nearby?

Hotel Blue Star Cancun has 2 bars and an outdoor pool, as well as a hot tub.

Are there restaurants at or near Hotel Blue Star Cancun?

Yes, there's an onsite restaurant.

What's the area around Hotel Blue Star Cancun like?

Hotel Blue Star Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 18 minutes' walk from Las Palapas Park.

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Reviews

Reviews

8.0

Very Good

8.4

Cleanliness

8.0

Location

8.8

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was good and reasonably priced. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Bed
Breakfast
Bathroom
Water
Restaurant

Reviews

Verified

10/10 Exceptional

Staff is helpful
Philip R., 1-night trip
Verified

8/10 Very good

The property is nice with good location in the center, though away from major touristic spots and beaches. Lovely to experience local reality. Exceptional staff members! During my stay certain maintanance works were going on.
Alenka, 2-night trip
Verified

10/10 Exceptional

Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Jose, 6-night trip
Verified

8/10 Very good

The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.
Jacinda, 3-night trip
Verified

6/10 Good

Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.
Mara, 1-night trip
Verified

10/10 Exceptional

Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Patricia, 5-night trip
Verified

10/10 Exceptional

Good breakfast. Mercado 28 close by.pits of souvenir.
Judy, 2-night trip
Verified

10/10 Exceptional

Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Dominic, 2-night trip
Verified

6/10 Good

Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Judy, 2-night trip
Verified

8/10 Very good

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Theresa, 3-night trip
Verified

2/10 Poor

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Maria, 1-night trip
Verified

10/10 Exceptional

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Catherine, 2-night trip
Verified

10/10 Exceptional

Excelente hotel
Mario, 2-night trip
Verified

10/10 Exceptional

Great staff and good breakfast
Iris Cassandra, 2-night trip
Verified

8/10 Very good

We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!
Steven, 1-night trip
Verified

10/10 Exceptional

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Lauren, 2-night trip
Verified

10/10 Exceptional

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Angel, 8-night trip
Verified

8/10 Very good

Air conditioner is way too loud
Stanley, 1-night trip
Verified

8/10 Very good

Good communication
juan, 7-night trip
Verified

2/10 Poor

if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!
Adalia, 4-night trip
Verified

10/10 Exceptional

Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Shelly, 1-night trip
Verified

6/10 Good

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Sheree, 7-night trip
Verified

2/10 Poor

We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Aziz, 7-night trip
Verified

6/10 Good

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should
Verified

2/10 Poor

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Sandra, 1-night trip