First off, we got there and they gave away our twin queen room for a king size room and we had me, my wife, my 14-year-old, and my 10 year old son; so we had to figure out a way to fit for on a king size bed. Secondly, anytime you called the front desk. They would either answer and do nothing or make you go to the answer machine. When I left a message, they would never answer it or do the task asked. Also, I’ve asked to have the trash changed twice and it was never done. The front desk woman was not the nicest and I heard she was the assistant manager. I overall think this is one of the worst experiences I’ve ever had and we’ve stayed at many hotels and resort for family vacations.