I would not recommend this hotel. We encountered multiple issues during our stay, and getting in touch with anyone for assistance was nearly impossible. When we arrived, no one responded to our calls or messages regarding check-in, and we still haven’t heard back from them. As a result, we weren’t able to check in until after 6 PM.
To make matters worse, we had no idea what our room number was, as we were never provided that information. Security was kind and tried to assist us, but they had been instructed not to let guests in—even when we showed proof of our reservation. In the end, a random person let us into our apartment, which had been left unlocked—a serious security concern.
The parking situation was also a complete disaster, adding to the overall frustration. Between the poor communication, lack of organization, and security issues, this was one of the most stressful hotel experiences we’ve had. Do yourself a favor and book elsewhere!