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Novotel Almaty City Center

4.0 star property
Hotel with spa, near Kok Tobe Cable Car

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Photo gallery for Novotel Almaty City Center

Local and international cuisine, alfresco dining
Indoor pool
1 bedroom, minibar, in-room safe, desk
Reception
Indoor pool
In the heart of Almaty, Novotel Almaty City Center offers a tranquil retreat. Unwind in the indoor pool or treat yourself to rejuvenating spa treatments like body wraps and manicures at in balance. Enjoy local cuisine al fresco at Le Resto restaurant or explore nearby attractions like Kok Tobe Cable Car.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Connecting rooms available
  • Bar
  • Pool
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • 24-hour room service
  • 24-hour business center
  • 6 meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is CNY963
CNY1,078 total
includes taxes & fees
Aug 30 - Aug 31

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Sofa bed - double
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Sofa bed - double
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Mercure Almaty City Center

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 78 reviews
The price is CNY1,133
CNY1,269 total
includes taxes & fees
Aug 19 - Aug 20
Mercure Almaty City Center
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About the neighborhood

Map
Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

  • Dostyk Plaza - 12 min walk - 1.1 km
  • National Museum of Kazakhstan - 12 min walk - 1.1 km
  • Almaty Opera House - 15 min walk - 1.3 km
  • Zenkov Cathedral - 3 min drive - 2.3 km
  • Panfilov Park - 3 min drive - 3.1 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 28 min drive
  • Almaty Station - 16 min drive
  • Almaly - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬5 min walk
  • ‪Guinness Pub - ‬6 min walk
  • ‪Чайxана Navat - ‬7 min walk
  • ‪Fuller's Pub - ‬4 min walk
  • ‪The Noodles - ‬4 min walk

About this property

Novotel Almaty City Center

Novotel Almaty City Center is a great choice for a stay in Almaty. Guests can visit the spa to indulge in massages, body wraps, or facials, and Le Resto serves local and international cuisine. Other features of this eco-certified hotel include an indoor pool, a bar/lounge, and a 24-hour fitness center.

Languages

English, French, German, Russian, Turkish

More about this property

VISIBILITY

At a glance

Hotel size

    • 190 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs and cats only, 1 total)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Playground
  • Children's menu

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance
ROOM

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.

Dining

Le Resto - This restaurant specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Lobby Bar - This lobby lounge serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 7000 per person
  • Airport shuttle service is offered for an extra charge of KZT 8000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 5000 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: KZT 20000 per stay
  • Pets are allowed for an extra charge of KZT 10000 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty
HELP_OUTLINE

Frequently asked questions

Does Novotel Almaty City Center offer free cancellation for a full refund?

Yes, Novotel Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Almaty City Center?

Yes, there's an indoor pool.

Are pets allowed at Novotel Almaty City Center?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of KZT 10000 per pet, per night, and there's also a deposit of KZT 20000 per stay. Service animals are exempt from fees.

Is parking offered on site at Novotel Almaty City Center?

Yes, there's free self parking.

Is airport shuttle service offered by Novotel Almaty City Center?

Yes, an airport shuttle is available. The charge is KZT 8000 per person one-way.

What are the check-in and check-out times at Novotel Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Novotel Almaty City Center?

No, this hotel doesn't have a casino, but Casino Zodiak (6-min drive) is nearby.

What is there to do at Novotel Almaty City Center and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Almaty City Center also has a 24-hour fitness center and a sauna.

Are there restaurants at or near Novotel Almaty City Center?

Yes, Le Resto offers alfresco dining and local and international cuisine.

What's the area around Novotel Almaty City Center like?

Novotel Almaty City Center is in Medeu District, a short 11-minute walk from Dostyk Plaza and 15 minutes' walk from Republic Square.

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Novotel Almaty City Center Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Breakfast
Taxi

What guests liked

  • Breakfast was truly incredible and had a decent choice. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Dasha, 1-night trip

2/10 Terrible

Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!
Akhil, 2-night trip

10/10 Excellent

Nice location
Oliver, 5-night trip

10/10 Excellent

I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Jesse, 1-night trip

10/10 Excellent

Good hotel , excellent location and service
Maria, 3-night trip

2/10 Terrible

We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.
Akhil, 2-night trip

10/10 Excellent

Wonderful stay
Elina, 6-night trip

2/10 Terrible

The worst I’ve ever been to
EVGENIY, 1-night trip

10/10 Excellent

It was a very nice hotel to enjoy!
Elena, 2-night trip

10/10 Excellent

Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Lisa, 1-night trip

10/10 Excellent

Great location and great breakfast make sure your package includes it
SIMON, 3-night trip

10/10 Excellent

Friendly staff, good location, tasty food
Dmitry, 2-night trip

10/10 Excellent

It was great hotel located perfectly close to every thing
Chingiz, 3-night trip

8/10 Good

The location is great and very convenient.
Mohamed, 4-night trip

10/10 Excellent

Excellent hotel, I would come back in an instant.
Cristina, 3-night trip

10/10 Excellent

Great place to stay. Very modern and well trained staff
Mahmood, 2-night trip

10/10 Excellent

Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.
Maria Gabriela, 6-night trip

10/10 Excellent

We’ll definitely come back

The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good.
Dinara, 5-night trip

8/10 Good

Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.
Killian, 9-night trip

10/10 Excellent

The best place to stay in Almaaty!

Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT.
Jean Luc, 2-night trip

2/10 Terrible

The hotel staff made the whole stay miserable!
Clifford, 2-night trip

8/10 Good

After a few years going backwards, it seems this hotel took a new air (management) and is going back on track. The location is ideal, yet, they have to do something with the car entrance. On weekends the small street leading to the hotel is used as a parking lot for the theater beside and the cable car facility. Thus, it's a battle to go in or out (taxis needed to get us down one block away).
Javier, 2-night trip

6/10 Okay

Stay somewhere else

Tried to check in early. They made us wait 3 hours, then let us check in early, but charged us a full nights stay! Why make us wait if you’re going to charge for the night before?! Hotel itself was nothing special. AC didn’t get very cold. I wouldn’t stay here again.
Holly, 3-night trip

8/10 Good

I left an adopter in my room after check-out. I asked a staff to get it as I didn’t have key but he said he could not find.. !
Shoko, 1-night trip

6/10 Okay

I've been staying at Novotel since they opened the facility about 5-6 years ago. Unfortunately, you can tell that COVID19 hit them hard: the facilities are still clean and good overall, but there is a clear decrease on the toiletries' quality and breakfast's available items. On top, this time there was a fire alarm at 7 am on a Sunday. Luckily, it was a false alarm, but the lack of protocols and even of a simple explanation by the staff was disappointing to say the least. Not sure this was my last time in Novotel.
Javier, 7-night trip