2/10 Poor
Apr 30, 2025
Cockroaches and no kitchen amenities
We left an Extended Stay a few blocks away due to cockroaches. Due to the need of a kitchen for a child with dietary needs, we booked a room at another Extended stay for the use of a kitchen. When we went to ask for the kitchen amenities at the front desk, we were told they had nothing at all - no dishes, no cutlery, pots, pans - simply nothing to use to be able to make or eat food. The whole reason for staying there was for the kitchen. I have called 7 times to request a refund. No one is willing to address this issue. The management is failing its' customers.
Joanne H
Joanne H, 1-night trip