4/10
Check in was fast. After getting our belongings out if the car and opening the room's door we were hit with an indescribable odor-musty? animal stench? I immediately returned to the check in desk and shared my concerns with the smell in the room and was told all other rooms were full and a move was not possible but they would send maintenance to the room. Upon return to the room I also noticed used kleenexes on the side table and trash in the trash cans. Possibly an easy cleaning miss that I could have gotten over but the smell was totally unacceptable. Rhonda, a SUPER SWEET, recently hired cleaning staff member showed up to the room within about 15-20 minutes with a bottle if a Febreeze like product in hand. She was extremely apologetic and sprayed down everything in the room. I checked online and this hotel was not full as previously stated-check in staff simply chose not to move us. Room is in desperate need of deep cleaning and/or new carpet. I appreciate Rhonda's efforts and believe she will be an excellent addition to staff here but unfortunately more than Febreeze is needed to eliminate the odors in the room. Breakfast and breakfast staff were excellent!
Margaret Peggy
1 晚行程