I had 10 rooms, paid for 2 nights for two rooms so when they arrived early next day they would be able to get right in to their room. Called hotel night before they assured me
no problem since I paid for two nights, they would be able to have early check in, but when they arrived around 9:00 am, they were told and would not let them in their room even though it was paid for. NEVER AGAIN
ROGER
ROGER,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Linwood
Linwood,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Pete
Pete,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
George
George,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 4 日
Terrible service
Started at check-in on a Saturday night at 7pm having only one person working the desk with 13-14 people in line. No internet in my room and the desk guy told me I was doing it wrong 4 times and said he couldn’t help me. I stay in hotels 1-2 weeks a month, I know how to login to the internet. It kept saying that I didn’t exist in tha system even tho he could find me. I had to call from my phone bc my room phone didn’t work. The dinner I ordered down at the bar was undercooked and the desert was melted by the time I got it, not to mention that I just gave up on waiting for the coffee I ordered.
Very disappointed at the lack of service and convenience from a Hotel of that star level.
Eric
Eric,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Charles
Charles,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 18 日
Danielle
Danielle,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 13 日
DasChelle Addison
DasChelle Addison,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Nikhil
Nikhil,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Laura
Laura,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Sean
Sean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Aaron
Aaron,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Anthony
Anthony,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
ELIZABETH
ELIZABETH,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Thomas
Thomas,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Kiffani
Kiffani,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 20 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 12 日
I booked the room the same time as friend staying there and she got the same booking for significantly less. I tried to speak to mgmt and also customer service and no one would price match which I think is unfair. I have stayed at this hotel for the last 7 years in a row and I feel unfortunately, I may have to look elsewhere this year due to the company being unwilling to price match.