It was better than I imagine ! Breakfast was top and overall staff was very friendly
Rebeca
Rebeca,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 28 日
I have been coming here when this property was the Crowne Plaza. Stay is always comfortable and staff is always great!
Shawnda
Shawnda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
The stay was very comfortable although there was bugs in both of my rooms but they gave me complimentary breakfast. And another thing they need to vacuum the rooms better very deity floors in both rooms !
Joram
Joram,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
Room was nice and warm on arrival. The room was an older room but was still very nice.
Amanda
Amanda,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
The room was super clean the only complaint we had was a loose shower head and the door to the bathroom kept coming off the guide
Paden
Paden,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Absolutely favorite hotel in Charlotte
Tracy
Tracy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 22 日
Sonesta looks beautiful, from the lobby decor to the room but there were several issues during my stay. CONS: The room took forever to heat up on a very cold night. There were spots/stains on the sofa in the king room. In the morning, there was some type of bug that crawled across the sheets and the shower clogged. I spoke to the front desk agent, who was wonderful and accommodating with apologies but, I could tell it was 'known'/recurring problem. No compensation was offered. PROS: The staff is friendly/professional demeanor
STEPHANIE
STEPHANIE,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 17 日
Everything was fine. Great team. Just didn’t like the fact it wasn’t a microwave in the room. Other than that it was great
Ricky
Ricky,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 17 日
The woman who checked me in was friendly, accommodating, efficient, and informative. I check in to lots of hotels and she sets the standard for exactly what a business traveler desires for a check in experience.
The hotel room and building were perfectly fine. I would surely stay there again.
William
William,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 16 日
Good stay at a moderately priced hotel, will stay again
Dan
Dan,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 15 日
They must be paying for these 10/10 reviews. Stay FAR away. Lobby is nice. Rooms are DISGUSTING. Dirty carpet, water damage in ceiling, old worn out furniture. The floor we were staying on had two rooms covered in plastic I know that is done when treating for bed bugs. Loud music, parties in other rooms. Questionable clientele. We needed a place to sleep for a couple of hours to catch a flight, I couldn’t sleep due to how disgusting the room was. I asked the front desk woman a question and she had earbuds in and completely ignored me. BEWARE consider yourself warned.
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 9 日
Heater in the room too loud, dusty surfaces!! Stains on yhe walls..
Elsa
Elsa,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 9 日
I love how inviting the hotel was. the staff was very welcoming as well. the gym indoor pool in the winter, and Starbucks and breakfast at the bar . I spend thanksgiving there and I may be spending Christmas there as well.
Iquan
Iquan,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 9 日
Mitch
Mitch,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Was traveling when we made the reservation. Arrival was late and we didn’t feel like eating. Room was great. Hotel.com took care of the checkout and we slept well. Thanks for taking the hassle out of our night. Will use again.
Susan
Susan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Keyana
Keyana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Exavier
Exavier,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
My girlfriend and I have stayed here a couple of times and love this place! The thermostat seemed to have a mind of its own on our most recent stay. It would jump up 5 degrees without either of us touching it.
Ryan
Ryan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 6 日
room, and staff. room was infested with Beetles and ladybugs. Staff was not efficient as I had to return to the front desk three times at check in because the key was not properly activated. The morning front desk staff were rude and flirted with my fiance in front of me. I feel extremely disrespected. I won't be returning to this location and should be compensated for such disgusting experience.
Monesha
Monesha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Tracy
Tracy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 3 日
Heater so loud I had to turn it off to get some sleep. Blackout curtain broken, sink cracked, no kleenex in the holder, reading lights did not work,carpet needed vacumed.