The room was atrocious, completely uncleaned. The floors not vacuumed, there was used floss and trash bits all over the floor. The bathroom I cleaned prior to using and their was hair all in the shower still. Floors dirty. Sink and toilet. My son and I flew into Charlotte because I was my uncle's medical power of attorney and he was hospitalized in the ICU. I rushed out on a red eye overnight, so imagine my frustration when I finally arrive to a room I paid way too much for that wasn't cleaned and we couldn't change without losing way too much money, while also having to emotionally manage to take my uncle off of life support. Not to mention almost everywhere in the hotel smelled like p0t smoke, the coffee shop was never open, staff were rude and dismissive. In the 3 days we were there housekeeping never came by our room to clean or anything.
Never ever again will I stay at a Sonesta