1. Inaccurate Location: The listed address is incorrect and directs guests to an abandoned building, causing significant frustration upon arrival.
2. HVAC & Maintenance Failures: Our A/C and heating were non-functional for the duration of our stay. Despite reporting this on Thursday, Friday, and Saturday, the issue was never resolved.
3. Communication Gaps: Our room phone was disconnected upon arrival. We attempted to call from our personal devices multiple times with no answer, and our in-person requests at the front desk were largely ignored.
4. Lack of Resolution: On Saturday night, when the room became freezing, maintenance confirmed the heater was broken. We were offered no solutions—no portable heater, no extra blankets, and no room change.
5. Safety Hazards: We discovered broken glass on the stairs and walkways surrounding our building, which remained uncleaned during our stay.
6. Inadequate Service: Breakfast was consistently depleted long before the end of service hours, and the property appeared severely understaffed to handle the guest volume.