In the heart of the business district, Burrstone Inn, Ascend Hotel Collection is an inviting retreat. Savor a free breakfast buffet and enjoy dinner at Beer Garden restaurant with kids' meals available. Connect to in-room WiFi or stay active at the gym and 24-hour business center.
Located near a train station, Burrstone Inn, an Ascend Collection Hotel is a great choice for a stay in Utica. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Beer Garden, which serves dinner. A bar/lounge and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. The comfortable beds and helpful staff get great marks from fellow travelers.
At a glance
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Hotel size
100 rooms
Arranged over 2 floors
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21
Check-out time is 11:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Pets
Pets allowed (dogs only)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free uncovered onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
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Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast on weekday mornings 6:00 AM–9:00 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
Traveling with children
Children's menu
Pool toys
What to do
Pool table
Access to nearby outdoor pool
Working away
24-hour business center
Meeting rooms
Computer station
Conference space (3792 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 1990
ATM/banking
Safe-deposit box at front desk
Fitness center
Seasonal outdoor pool
At least 80% of food locally-sourced
At least 80% organic food
Local culture & ecosystem education
Double-glazed windows
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Hand-held showerheads
Closed captioned TV
Grab bar in shower
Roll-in shower
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
More
Housekeeping on request
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Renovations and closures
The following facilities are closed on Sunday:
Bar/lounge
Dining venue(s)
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
The seasonal pool is open from May to September
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford
Frequently asked questions
Does Burrstone Inn, an Ascend Collection Hotel offer free cancellation for a full refund?
Yes, Burrstone Inn, an Ascend Collection Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Burrstone Inn, an Ascend Collection Hotel?
Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Burrstone Inn, an Ascend Collection Hotel?
Yes, dogs are welcome. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Burrstone Inn, an Ascend Collection Hotel?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Burrstone Inn, an Ascend Collection Hotel?
Check-in start time: 3 PM; Check-in end time: 2 AM. Check-out time is 11:00 AM.
Is there an onsite casino at Burrstone Inn, an Ascend Collection Hotel?
No, this hotel doesn't have a casino, but Vernon Downs Casino (20-min drive) is nearby.
What is there to do at Burrstone Inn, an Ascend Collection Hotel and nearby?
Burrstone Inn, an Ascend Collection Hotel has a seasonal outdoor pool and a fitness center, as well as access to a nearby outdoor pool.
Are there restaurants at or near Burrstone Inn, an Ascend Collection Hotel?
Yes, there's an onsite restaurant, Beer Garden.
What's the area around Burrstone Inn, an Ascend Collection Hotel like?
Burrstone Inn, an Ascend Collection Hotel is located a short 10-minute walk from Utica College. Travelers say this hotel is in a good location.
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Reviews
Burrstone Inn, an Ascend Collection Hotel Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
8.8
Location
8.8
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
Breakfast options were great and the food was better than average. (60 reviews)
The pool area was clean, updated, and enjoyable for guests. (10 reviews)
Parking was plentiful and convenient. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Breakfast
Bed
Restaurant
Shower
Location
Food
Bathroom
Bar
Reviews
Verified
10/10 Exceptional
Feb 1, 2026
Great hotel. Staff was very friendly.
Anthony
Anthony, 1-night trip
Verified
8/10 Very good
Apr 14, 2026
My sheets were ripped and the heating system sounded like a 10 passenger jet ready to take off every time it kicked on. I booked the room to have a quiet undisturbed night of rest, which did not happen.
Your staff was phenomenal!!
Breakfast was good although by the time we got in at 8am some stuff was done, it would be nice to extend to 9:30. Most places end breakfast at 10am every day.
Parking was easy.
Luigia
Luigia, 1-night trip
Verified
8/10 Very good
Jan 21, 2026
Staff were very friendly. Room was nice.
John
John, 1-night trip
Verified
10/10 Exceptional
Nov 29, 2025
Excellent stay..staff overly friendly, rooms very clean breakfast nice
Dolores
Dolores, 4-night trip
Verified
10/10 Exceptional
Dec 20, 2025
The room great and the staff was excellent!
Dwayne
Dwayne, 3-night trip
Verified
10/10 Exceptional
Feb 8, 2026
Very clean. Helpful staff. Good restaurant
David
David, 1-night trip
Verified
10/10 Exceptional
Feb 7, 2026
The staff were very helpful and nice. Hotel was nice and clean. It was a very cold weekend and we did not have to worry about heat. The room was very nice and toasty. The breakfast was very good. We also enjoyed karaoke night.
Lauworna
Lauworna, 2-night trip
Verified
8/10 Very good
Mar 22, 2026
Okay hotel. We had a good experience, but we were a little confused why it is rated so well. The rooms are a little dated and could use a paint job. The staff were helpful but not exceptionally friendly, and the breakfast tasted pretty much like every other hotel. The definition of four stars. Okay in a pinch but not a hotel worth driving out of your way to visit.
Ken
Ken, 1-night trip
Verified
10/10 Exceptional
Dec 21, 2025
Friendly, clean and comfortable
Kathleen
Kathleen, 1-night trip
Verified
10/10 Exceptional
Jun 5, 2025
Great location, comfortable rooms and decent breakfast.
Christopher
Christopher, 1-night trip
Verified
10/10 Exceptional
Dec 8, 2025
Clean and Quiet
Crisa
Crisa, 3-night trip
Verified
10/10 Exceptional
Sep 12, 2025
It was nice and clean-easy for a one night stay
Madelein
Madelein, 1-night trip
Verified
8/10 Very good
Dec 29, 2025
We had a nice stay. The room was large and clean, the bed was comfortable, and the bathroom was in great shape. The staff workers that we interacted with were warm and helpful. My only complaint is that when we checked in and when we checked out, there was no one at the front desk. At check-in, we had to wait a bit, and there was no way to call for someone to come.
Lindsey
Lindsey, 1-night trip
Verified
10/10 Exceptional
Nov 3, 2025
Always great service
Jenny
Jenny, 1-night trip
Verified
10/10 Exceptional
Nov 15, 2025
Clean room, spacious, lots of parking, front desk was attentive. Did not try the breakfast.
Matthew
Matthew, 1-night trip
Verified
10/10 Exceptional
Jul 29, 2025
Staff was great, breakfast was good and it was close to where our son's in-laws live so it worked out wonderful for us.
Kathy
Kathy, 2-night trip
Verified
8/10 Very good
Nov 14, 2025
The staff was wonderful, the room was fine, and the coffee was delicious. The only drawback was poor internet service which is tough when part of your job is remote work.
Tina
Tina, 3-night trip
Verified
10/10 Exceptional
Oct 1, 2025
Our room was very clean and quiet. We will definitely stay at the Burrstone Inn, Utica, NY in the future.
Robert
Robert, 1-night trip
Verified
10/10 Exceptional
Oct 20, 2025
Nice room clean and comfortable.
Good people. Breakfast was great.
Eileen
Eileen, 1-night trip
Verified
8/10 Very good
Jun 20, 2025
Clean, nice and the food was great
Mary B
Mary B, 1-night trip
Verified
10/10 Exceptional
Aug 30, 2025
Comfortable rooms. Bed was very comfortable.
Randy
Randy, 1-night trip
Verified
10/10 Exceptional
May 28, 2025
Very nice people the room very clean and comfortable the breakfast so good
Mohamed
Mohamed, 2-night trip
Verified
8/10 Very good
May 18, 2025
The location in perfect where ever you want to go to Utica.
MARICHU
MARICHU, 1-night trip
Verified
10/10 Exceptional
Apr 27, 2025
We found this a perfectly clean and comfortable spot to stay while visiting our daughter at college. The staff was very helpful and we will definitely be staying here again.
Verified traveler
1-night trip
Verified
10/10 Exceptional
May 17, 2025
The locati I n was in a safe area near colleges and restaurants.