First, a positive: the staff was lovely, I'm at three different people at the front desk and they were all wonderful.
Now, the negatives: perhaps because we booked a room with a pet, we had a horrific room on the first floor, with hair on the bedsheets, bugs on the carpet, a dirty tub that wouldn't drain. It was extremely upsetting, and we left as soon as possible and had to stay at a different hotel.