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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort with outdoor pool, near The Mazatlan Malecón

Choose dates to view prices

Escape to The Palms Resort of Mazatlan, nestled near Cerritos Beach and the vibrant Malecón. Bask in the sun on the beachfront location, unwind with a swim-up bar or indulge in spa services like massages.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Spa services
  • Conference center
  • Meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
The current price is CNY393
CNY468 total
includes taxes & fees
May 19 - May 20

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

8.8 out of 10
Excellent
(43 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(21 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(50 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(59 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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The price is CNY608
CNY724 total
includes taxes & fees
May 20 - May 21
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About the neighborhood

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • Playa Brujas - 12 min walk - 1.1 km
  • Punta Camaron Beach - 3 min drive - 2.0 km
  • Casino del Rey - 4 min drive - 2.7 km
  • Sea Shell City Museum - 4 min drive - 2.3 km
  • El Cid Country Club Golf Course - 5 min drive - 2.0 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • ‪Fat Fish - ‬7 min walk
  • ‪Le Frolle - ‬6 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪Panamá - ‬1 min walk

About this property

The Palms Resort of Mazatlan

  • At The Palms Resort of Mazatlan, you can spend time at the beach playing volleyball, plus you'll be just a 5-minute drive from The Mazatlan Malecón. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Restaurant Panama serves breakfast and offers a beachfront location. A poolside bar, a fitness center, and a children's pool are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 189 units
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Children's pool

What to do

  • On the beach
  • Beach volleyball

Working away

  • Meeting rooms
  • Conference center (7973 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Restaurant Panama - This beachfront restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Pool Bar - Onsite cocktail bar. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children

Children & extra beds

  • Rollaway beds are available for MXN 400.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palms Mazatlan

Palms Resort Mazatlan

The Palms Of Mazatlan Mazatlan

The Palms Resort of Mazatlan Resort

The Palms Resort of Mazatlan Mazatlán

The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Does The Palms Resort of Mazatlan offer free cancellation for a full refund?

Yes, The Palms Resort of Mazatlan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palms Resort of Mazatlan?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palms Resort of Mazatlan?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Palms Resort of Mazatlan?

Yes, there's free valet parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at The Palms Resort of Mazatlan?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at The Palms Resort of Mazatlan?

No, this resort doesn't have a casino, but Casino del Rey (2-min drive) and MonteCarlo Casino (3-min drive) are both nearby.

What is there to do at The Palms Resort of Mazatlan and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a fitness center and spa services. The Palms Resort of Mazatlan also has a garden.

Are there restaurants at or near The Palms Resort of Mazatlan?

Yes, Restaurant Panama offers alfresco dining.

What's the area around The Palms Resort of Mazatlan like?

The Palms Resort of Mazatlan is in Zona Dorada, a short 13-minute walk from Playa Brujas.

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Reviews

The Palms Resort of Mazatlan Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The beach location and access to the beach were a major highlight with many guests enjoying the views and proximity to the ocean. (15 reviews)
  • The pool area was beautiful, well-maintained, and perfect for families with kids. (14 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Beach
Restaurant
View
Location
Building
Bed
Elevator

Reviews

Verified

10/10 Exceptional

Love The Palms. Room cozy and comfortable. Would like loungers on the nice big lanais
Karen, 1-night trip
Verified

10/10 Exceptional

Great service, great food, excellent view.
Ana Patricia, 1-night trip
Verified

10/10 Exceptional

The room was very clean,food was delicious we will be back.
Sharon, 7-night trip
Verified

8/10 Very good

It eas clean and the staff where friendly.. Rooms need a littlenupdating, but beds are very comfy.
Christian Ricardo Lopez, 4-night trip
Verified

10/10 Exceptional

Well maintained, pool was beautiful and food was good.
Luis, 3-night trip
Verified

8/10 Very good

The location and the views of the ocean
Raid, 3-night trip
Verified

8/10 Very good

View and beach acces amazing staff a little inexperienced but still polite price was good
BLANCA, 2-night trip
Verified

10/10 Exceptional

Premium location. Good food at the restaurant.
Rogelio, 2-night trip
Verified

10/10 Exceptional

Ocean view room well worth it.
Guilda, 4-night trip
Verified

10/10 Exceptional

Nice clean large room with a beautiful ocean view. Front desk staff was very friendly and helpful. Will definitely return
Karin, 1-night trip
Verified

8/10 Very good

Clean service was neat, I really recommend it
Luis, 2-night trip
Verified

10/10 Exceptional

Front desk staff was professional, friendly, and helpful. Room is clean. Food is delicious.
SUMMER, 1-night trip
Verified

10/10 Exceptional

Beach view and waves sound were so peaceful
Barry, 7-night trip
Verified

8/10 Very good

Room was clean
Andres, 3-night trip
Verified

10/10 Exceptional

Very good service and everything was cleaned
Maria Graciela Cruz, 5-night trip
Verified

8/10 Very good

Staff very courteous but some frustration with staff not understanding English. Our friends did not have a fridge in their room and that was very inconvenient for them. We had a fridge in our room which was wonderful for water, beverages and food. Please keep fridges in rooms!😀 Pool area wonderful!! Food excellent in Panama restaurant and bakery!!
David, 7-night trip
Verified

10/10 Exceptional

Good service and clean
Jaime, 5-night trip
Verified

10/10 Exceptional

Overall excellent experience. Staff is very friendly and accommodating. Room was clean and great view of greenery and the ocean. My only recommendation would be to put a normal showerhead in the bathroom. Our room had a rainfall shower head but the pipe from the wall was too short for that type of showerhead so you were showering 6 inches away from the wall.
Joyce, 3-night trip
Verified

10/10 Exceptional

The property is a bit old but well kept. The staff is friendly and the views are beautiful
Drew, 5-night trip
Verified

6/10 Good

It was nice, no beach and no Banda but there is access to the beach
Ricco, 3-night trip
Verified

8/10 Very good

Check in was fast and easy. Clean all around property. Housekeepers were very helpful and friendly. The pillows need to be bigger, to small and soft. Did asked for more pillows and they were delivered in a timely manner. The check out was a nightmare. Check out about 8:10am and there was a good amount of people waiting. The staff wasn’t calling the next person and kept walking back and forth. My husband had to go up and asked to check out. Other than that problem, we would definitely be returning.
Rosemarie, 8-night trip
Verified

10/10 Exceptional

It has an onsite well known restaurant and a bakery. The pools were big, one with a swim up bar the other was an infinity pool looking over the ocean. Staff was respectful and kept our rooms top notch. I really thought the dehumidifiers in each room was very good choice and the mini fridge. I was content with the two water bottle they provided as courtesy every day.
Jesus, 5-night trip
Verified

4/10 Fair

The staff was not willing to give me an explanation as to why my dad could not come up to my room to just visit. My dad resides in Mazatlan and he wanted to come upstairs to get some stuff I had brought for him . I had to pay an additional 400 pesos a night if I wanted him to go past the lobby. I asked to point out the policy in the paperwork I signed as well to point out where was that information in Expedia. They had zero explanation and they left me to wait for the general manager which also could not give me a clear explanation. She stated “ it’s policy” I said I will honor it if she can point out to where it states that. The room was hot, the vents are dirty and old. The shower rail was broken. The windows were missing blinds, the walls were dirty. The cleaning crew were the only nice ones the whole time we were there. They also did. It allowed for you to go to the pool with any bags, coolers, snacks, or speakers. They will turn you back around. I have pictures that I can submit as well as to how the condition in the room was for me. Expedia needs to be aware of what type of customer service is being given to their customers as well the reality of the state of the rooms . For the price I paid , I minus well would of stated at the Hilton with better quality of hospitality and care. I’ve had stayed at the palms at least 5 times prior and by far this has been the worse welcoming.
Guadalupe, 6-night trip
Verified

8/10 Very good

Palms Resort was beautiful. Pool and service was amazing. Room service and the whole experience was great. Only thing was the shower water pressure for the hot was mediocre and don’t expect a hot shower either. I tried explaining to them but the language barrier was the most difficult thing on our trip. Overall it was a 4.8stars
chelle, 5-night trip
Verified

10/10 Exceptional

Enjoyed the stay
Thomas, 1-night trip