Scared and threatened; the security guy in suit followed our ladies and us most of the time, outside the hotel, in the hallway, parking area, and dining area. Our ladies and children were scared. The security guy and the hotel manager lady (whatever their personal relationship is) were threatening us that they will call police and they don't care whatever our problem is (in an IHG hotel? seriously?). Everytime we tried to say something, the manger lady threatened that they will call police and the security guy was always withing a few inches of us. We felt like the security guy (as he identified himself) in suit is in control of the whole managemnt. (Only the kitchen staff were great and helpful and not corrupted by the security guy and the manager!) The manager even told me to take their name as nothing will happen to them. The whole management and security guy must be removed from IHG hotels. One lady at the desk confirmed our room arrangement, and when we arrived there, all ladies at the front desk said, they don't know anything and they will call police if we speak louder. This was very scary. The security guy was always within a few inches beside us and always threatening and interfering the conversation. The whole staff at the desk are like a gang or mob under the security guy. The security guy and the manager lady must be removed from any hotel jobs. I never complained in 10 years on Hotels.com or IHG. Although, I like IHG, this is a disgrace for IHG hotels.