Located close to Olympia Ice Center, Quality Inn West Springfield offers a warm welcome with a free breakfast buffet and Asian cuisine at Tokyo Asian Cuisine Resta. Enjoy golfing, ziplining or unwind on the terrace near the seasonal outdoor pool. With in-room WiFi, shopping on site and helpful staff you're sure to have an enjoyable stay.
Cinemark West Springfield 15 - 13 min walk - 1.1 km
Q Pin 2's - 13 min walk - 1.1 km
Getting around
Springfield Union Station (ZSF) - 10 min drive
Westfield, MA (BAF-Barnes Municipal) - 29 min drive
Bradley Intl. Airport (BDL) - 33 min drive
Springfield Union Station - 13 min drive
Holyoke Station - 17 min drive
Northampton Station - 18 min drive
Restaurants
Wood-N-Tap - 11 min walk
Chili's Grill & Bar - 7 min walk
Burger King - 9 min walk
Panera Bread - 12 min walk
Dunkin' - 4 min drive
About this property
Quality Inn West Springfield
When you stay at Quality Inn West Springfield, you'll be just a 5-minute drive from Big E and Olympia Ice Center. Guests can visit the fitness center for a workout or grab a bite to eat at Tokyo Asian Cuisine Resta, which serves Asian cuisine. A seasonal outdoor pool and a terrace are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and breakfast.
At a glance
DONE
Hotel size
114 rooms
Arranged over 5 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-out available
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Children
Up to 4 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
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Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Specific rooms only*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible van parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Traveling with children
Children stay free (see details)
What to do
Hiking/biking trails nearby
Downhill skiing nearby
Snowboarding nearby
Working away
24-hour business center
3 meeting rooms
Computer station
Conference space (600 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Television in common areas
Fitness center
Adjacent to a golf course
Seasonal outdoor pool
Banquet hall
Accessibility
Elevator
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Handrails in stairways
Closed captioned TV
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Room amenities
Be entertained
Flat-screen television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Balcony or patio
Freshen up
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free long-distance and local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Eco-friendly toiletries
Guidebooks/recommendations
Special features
Dining
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Refundable deposits
Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 250 per stay
A damage deposit of USD 100 will be collected before check-in
Children & extra beds
Rollaway beds are available for USD 12.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 35 per pet (may vary based on length of stay)
Pool, spa, & gym (if applicable)
The seasonal pool is open from June to September
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
State tax ID - C0009643250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield
Frequently asked questions
Does Quality Inn West Springfield offer free cancellation for a full refund?
Yes, Quality Inn West Springfield does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn West Springfield?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Quality Inn West Springfield?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 35 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Quality Inn West Springfield?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Quality Inn West Springfield?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
Is there an onsite casino at Quality Inn West Springfield?
No, this hotel doesn't have a casino, but MGM Springfield (7-min drive) is nearby.
What is there to do at Quality Inn West Springfield and nearby?
During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for hiking. Additional recreation nearby includes casino gaming. Enjoy amenities like a seasonal outdoor pool and a fitness center.
Are there restaurants at or near Quality Inn West Springfield?
Yes, Tokyo Asian Cuisine Resta offers Asian cuisine.
Does Quality Inn West Springfield have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Quality Inn West Springfield like?
Quality Inn West Springfield is in the heart of West Springfield, a short 14-minute walk from Olympia Ice Center and 11 minutes' walk from Riverdale Shops. Travelers say this hotel is in a good location.
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Reviews
Quality Inn West Springfield Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.0
Cleanliness
4.0
Location
7.6
Staff & service
6.4
Property conditions & facilities
Popular mentions
Room
Service staff
Breakfast
Bed
Bathroom
Highways
Shower
Balcony
Location
Elevator
Reviews
Verified
10/10 Exceptional
Apr 12, 2026
It was relaxing room was decent and cool breakfast was ok
Alexi
Alexi, 2-night trip
Verified
10/10 Exceptional
Mar 22, 2026
Clean, comfortable, and breakfast!
Kelley
Kelley, 1-night trip
Verified
6/10 Good
Apr 18, 2026
Breakfast was decent. The place is lind of falling apart and beat up. Not convenient that ice is only on first floor. The bed was comfortable.
Jen
Jen, 1-night trip
Verified
6/10 Good
Apr 20, 2026
We expected the enclosed pool to be year round. Nice featured pictures of the pool, with unseen small print that denotes it as "seasonal". Night stands were cracked from old water damage. Showers were updated but the rest of the hotel looked run down. Staff were nice. Room was Ok, balcony was a bonus. Nice free breakfast, with attentive breakfast staff. Paid less than $100 per night, so that too was a bonus.
Ronald
Ronald, 1-night trip
Verified
10/10 Exceptional
Jan 29, 2026
Great room!
neal j
neal j, 1-night trip
Verified
8/10 Very good
Mar 12, 2026
For a quick overnight, hotel was fine. Staff were helpful and friendly upon check in. Pool was closed for the season. Signage to direct guest around the hotel was temporary, looking like cleaning or renovations are being completed. Room was typical and sufficient.
Anjilah
Anjilah, 1-night trip
Verified
10/10 Exceptional
Feb 17, 2026
The room was. Clean
Neysa
Neysa, 2-night trip
Verified
8/10 Very good
Mar 3, 2026
The room was clean and comfortable - certainly met our needs, The staff was very accommodating - we arrived early and the front desk receptionist was able to check us in early. This was our second stay here in a few weeks and the receptionist remembered us and asked how we were (my husband had just had cataract surgery). The breakfast was a typical continental breakfast, which met our needs. Having the Japanese restaurant right there was nice.
I expect that whenever we need a hotel room in West Springfield, we will choose to stay here.
Jacqueline
Jacqueline, 1-night trip
Verified
8/10 Very good
Sep 22, 2025
Great place, excellent breakfast, nice pool.
Sonja
Sonja, 2-night trip
Verified
10/10 Exceptional
Sep 23, 2025
Great place to stay
The staff was very friendly, room was clean and comfortable, the breakfast was very nice. Great place to stay.
Julie
Julie, 1-night trip
Verified
10/10 Exceptional
Sep 23, 2025
Convenient nice cozy hotel with breakfast included and spacious rooms.
Danielle
Danielle, 1-night trip
Verified
8/10 Very good
Dec 29, 2025
Staff at front desk was wonderful and helpful. Room had a glass and plastic cup on the floor by bed.
Karen
Karen, 3-night trip
Verified
8/10 Very good
Nov 9, 2025
Breakfast had nice variety. Staff was attentive to requests.
Roberta
Roberta, 3-night trip
Verified
10/10 Exceptional
Dec 31, 2025
very friendly staff, spotless room, great ameneties good location. one downside is my tv was stuck in a mode where a banner covered up a fifth of the screen every 30 seconds making watching things difficult.
Arnaud
Arnaud, 2-night trip
Verified
10/10 Exceptional
Nov 15, 2025
Very courteous staff. Comfortable, clean room. Always interesting people travelling through.
Scot
Scot, 2-night trip
Verified
10/10 Exceptional
Nov 2, 2025
Great service
John
John, 1-night trip
Verified
10/10 Exceptional
Oct 10, 2025
Room was clean and bed was comfortable
Jerome
Jerome, 2-night trip
Verified
10/10 Exceptional
Nov 18, 2025
Good! Comfy and easy to find
Lauren
Lauren, 1-night trip
Verified
10/10 Exceptional
Nov 30, 2025
Room was clean and smelled fine.
Tami
Tami, 1-night trip
Verified
10/10 Exceptional
Jul 16, 2025
Clean and spacious rooms
Very friendly staff
James
James, 2-night trip
Verified
10/10 Exceptional
Jun 30, 2025
Clean beds, great AC in room, good breakfast, pool was perfect.
Bryan
Bryan, 3-night trip
Verified
8/10 Very good
Aug 29, 2025
Lovely place. It was clean and staff were helpful.
Armando
Armando, 4-night trip
Verified
8/10 Very good
Jan 29, 2026
When I took a shower, the shower-head was broken, so water sprayed out of the side and into the rest of the bathroom. My boyfriend had to put one of the towels over the side to prevent it from flooding the bathroom. Other than that, the staff were very nice, and the room was very clean.
Rachel
Rachel, 2-night trip
Verified
8/10 Very good
Jul 7, 2025
Good Value Stay Even on a Holiday Weekend
Nice stay, spacious room, reasonable continental breakfast selection even on July 4th weekend.