Check in was horrible. I was given a smoking room with a non-smoking room reservation. I was checking in at almost 2am due to flight delays so this was already inconvenient. The front desk man working was not apologetic, not looking up from his computer or phone, and not helpful. The next room they gave me had A FAMILY IN IT!!! I woke them up at 2am and scared the mom so badly when I had keys to their room!!! It was unacceptable and when I came down for help he didn’t say sorry and said “well, those are your only options.” I said those ARENT options, there’s a smoking room and the second one wasn’t even empty!!!! So he said there’s nothing else he can do and since it’s still 2am at this point, I asked him to not cancel my smoking room until I could find something else because who knows if you can find a room at 2am in Charleston. So I called a Marriott across the street to get a room, and then when I asked him to cancel my reservation because I got a room he said he already had, never made eye contact, and never once apologized. He was awful, it was awful, and I literally made sure my friend canceled her reservation because it was her wedding weekend and I was not going to allow her to stay there for that!!! Unbelievable.