Very bad experience, every room is non-functional with noise and no air conditioning.
Bad service. Would not recommend anyone to stay in this hotel.
Chun Yin
4 晚行程
10/10
真实旅客
3 晚行程
8/10
This was easily my best stay in Melb. It was the Grand Hyatt team that made this trip memorable. Whilst booking this 4-nights stay, Ms. Linh Truong was very helpful in making the arrangements and ensuring our stay was perfect. Upon arrival, John at Concierge greeted us and took care of the luggage. Everything was promptly taken up to our rooms. Check-in was quick and efficient. The housekeeping team were friendly and stopped by everyday to check that our rooms were cleaned and amenities were refilled. The hotel is in a beautiful and convenient part of Collins Street with a stunning view of the Yarra River. The only qualm I have is the walls are very thin, you can hear the pipes when your neighbours use their shower. I look forward to my next stay at Grand Hyatt Melbourne.
真实旅客
2 晚家庭旅行
8/10
Staff is good. A bit noisy of waterpipes in the room and some dirt in bath tub
Localizado bem no centro de Melbourne, perto das grandes atrações turísticas e na área onde o trem de superfície é gratuito.
ALINE F G
2 晚行程
10/10
It was a nice place to stay
lisa
1 晚行程
10/10
Lauren
1 晚行程
8/10
Amazing views n stay
Senthil
1 晚家庭旅行
10/10
Hotel is amazing. Rooms feel luxurious. Staff was friendly and helpful. Area was quiet but very close to food and shopping.
Eva
4 晚家庭旅行
6/10
We were a little surprised by the lack of attention and customer service given by the hotel. Fair to say, our experience was well below what we would have thought for a hotel with this brand name.
Andrew
1 晚家庭旅行
6/10
Booked a king deluxe corner room for our wedding anniversary, did not get that room. When I tried to seek clarification as to why we didn’t get the room we booked I was told they were busy tonight and offered a complimentary glass of wine…we don’t drink. Ruined our trip.
Joshua
1 晚行程
10/10
Overall enjoyable stay
Damian
1 晚行程
10/10
Stayed here for attending a conference. The check-in process was smooth and she was very professional.
The bathroom wasn’t too clean when I entered. There were two bottles of shampoo instead of a shampoo and a body wash.
Next day I left a note and house keeping changed it. But that day they didn’t refill some of our teas.
They also didn’t make up our room till around 6pm that day I think they were too busy.
The room was excellent size. It was perfect for me when I needed to work in my room.