The onsens were a highlight, beautiful and spacious with indoor and outdoor baths. We were a family of 4 (kids 5&7) and stayed in the traditional family suite with two large single beds and a separate tatami room. There is a new section with lounge/reception and restaurant and the old building has the onsens. It is not difficult getting between them via car park or indoor corridor. Staff was good/Enhlish speaking mostly and very friendly and helpful. We had breakfast and dinner included was was really nice to be able to relax and eat at the hotel. Lots of options at the buffet for our picky(ish) young kids. We enjoyed the food, the onsens and the stay! The room was a bit dated as other reviewers have noted but it added to the Japanese charm, it was fine! Pillows could be improved. Overall, very good for reasonable price and would stay again or recommend.