It started out pretty lousy. The sleeper sofa in the suite was broken and we were moved to another suite. Unfortunately it did not have time to cool down and the first night was very hot. The staff was amazing however. They went above and beyond to make up for the bad circumstances. I can’t say enough about Mason and the other staff.
Michael
2 晚家庭旅行
10/10
Robert
1 晚行程
10/10
It was great
Lisa
2 晚行程
10/10
Scott
1 晚行程
10/10
真实旅客
9 晚家庭旅行
10/10
真实旅客
7 晚行程
4/10
The hotel was beautiful and the staff was lovely and welcoming. We had in-room dining for breakfast and it was delicious and on time. We also visited the pool area which had been recently renovated and that was lovely as well. However, the room we were in was noisy all throughout our stay. It was not the best weather so each time the wind blew outside, it sounded as if something was in our vent and banging on the door. We spoke to the front desk about it and they said it was due to the weather- and being on such a high floor. And also that it would stop as the weather cleared up. Well the weather cleared up, but the old rickety ship sounds did not. All through the night. We spoke with another guest leaving who stayed on the floor below us and they did not experience the same thing. I would not expect for the price of a room, for it to be so noisy and sound like it needed renovations. When we come to Chicago, we stay at 5 star hotels but we will not be returning to this one. I wish more had been done or we had been offered a new room. I cannot believe each room makes that noise- in the Windy City no less!! No one would stay there as you cannot sleep!! Unfortunate as everything else was lovely
真实旅客
1 晚家庭旅行
10/10
Vera
1 晚行程
10/10
Royce
3 晚行程
10/10
scott
3 晚行程
10/10
Yes
John
1 晚商务旅行
10/10
Shannon
4 晚行程
10/10
This was the best property I've stayed at in Chicago thus far. The hospitality and customer service was above and beyond my expectations. I hurt myself and the house keeper offered to go an buy me a heating pad. My room service was amazing as well. I really have nothing negative to say at all.
Modupe
3 晚家庭旅行
10/10
Convenient to everything.
Tammie
1 晚浪漫旅行
6/10
Entered the my room to a welcome note to the a different guest and macarons so stale they hurt my teeth when I bit into one. Mini Fridge auto locked before checkout so I could get my food i left in there out. Just seems like $1000 a night would get better attention to details like that.
Kevin
2 晚行程
10/10
This hotel ruined me for others in the future. Amazing service, beautiful decor. Workout facilities, pool, sauna room amazing. 10 out of 10.