Everything was great except for the elevator. They had three elevators, which were all incredibly slow. It took 10 minutes for the elevators to arrive. It was really slow and all the guests noticed it. We were taking bets on how long they would take as we waited.
Andrew
Andrew,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 27 日
Jim
Jim,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Jeffrey
Jeffrey,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 27 日
Horrible mattresses smell of smoke throughout the hot
John-Henry
John-Henry,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 26 日
Stayed here multiple times- never been in a hotel room with more uncomfortable beds. And seriously still charging for WiFi- we won’t be back
John-Henry
John-Henry,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 23 日
Worst hotel stay ever
Housekeeping services was HORRIBLE. Every night we came back to our suite there was an issue. By the 3rd day-the room was “half” done. And we were told the 3rd day is when a complete room cleaning would be done. On the 4th day we got back at 6PM and our room was never even cleaned. We had been gone for about 7 hours. We had to wait almost an hour for the room to be done. The carpet in the halls and elevator area were not vacuumed. Saw the same items on the floors for 3 days. Our glasses and dishes were never removed or replaced. We had to do it ourselves.
DeAnna
DeAnna,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
Location is good that’s bout it
Bed was comfortable that was about it ac didn’t work well kept going on and off and the hotel was out of soap to shower with so we had to use shampoo as the house keeping was unable to understand our request and took them multiple trips of random soap items with an unresolved solution.
Clay
Clay,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Carlos
Carlos,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
bryan
bryan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Darlene
Darlene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Darlene
Darlene,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Edo
Edo,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Michelle
Michelle,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 15 日
Not up to the standards at other Embassy Suites. Breakfast no waffles as advertised. Guy got the omelette wrong both days , toaster wasn’t working correctly. Not allowed to take food to room despite few seats. Very disappointed. Didn’t use wifi , never have I ever had to pay for it! Bathtub stains. Needed a vacuum. Never plan to stay at that location again will stay at the Fairfield.
Judith
Judith,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 14 日
Robert
Robert,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Feather
Feather,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
We had a terrific stay while sightseeing in Boston. The staff, particularly Aaron, were attentive and helpful with directions to Fenway Park. The pool was terrific as well!
Lynn
Lynn,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 12 日
(1) brown “wear” stain inside bottom of toilet/ very disconcerting every time toilet was used. (2) furniture in living room stained and tears of fabric. (3) large brown stain on cords in living room. (4) dried paper from Kleenex box on bathroom counter. (5) room had 2 double beds (ability to sleep 4 people)/ bar area had 1 glass and 2 disposable coffee cups/ glass never cleaned and used disposable coffee cups never replaced. (6) beds not made after first day/ had to request this; was not told this during check in. Overall hotel has lost its “luster” since our last stay a few years ago/ very disappointing for this formerly Diamond member.
Andi
Andi,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 12 日
A bit disappointed...
I love Embassy Suites. We stay there all the time across the country. One of the things I enjoy about them is their afternoon reception, as it is something that makes Embassy Suites stand out from other hotels. This is the first time in my history of staying there that the hotel did not offer beer/wine as part of their reception. They had a lovely poster displayed in their lobby about it with a very small after the fast post it stating "non alcoholic only" . Total disappointment. Maybe all Embassy Suites have done away with their late afternoon reception, but it would likely change our motivation to seek them out going forward!