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Crisol Vía Castellana

4.0 star property
Central hotel connected to the convention center, within walking distance of Plaza de Castilla

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Photo gallery for Crisol Vía Castellana

Minibar, in-room safe, individually furnished, desk
Lobby lounge
View from room
Lobby lounge
Executive Room | Minibar, in-room safe, individually furnished, desk
In the heart of Madrid, Crisol Vía Castellana offers a luxurious retreat near Santiago Bernabéu Stadium. Explore nearby Plaza de Castilla, then return to enjoy dry cleaning services, car rentals on site and a business center with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Connecting rooms available
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • Self parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Car rentals on site
  • Computer station
  • Front-desk safe
  • Water dispenser
  • Laundry service

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually furnished, desk

Classic Room

8.4 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | Minibar, in-room safe, individually furnished, desk

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double room with extra bed

Minibar, in-room safe, individually furnished, desk

Double room with extra bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Familiar Room

Minibar, in-room safe, individually furnished, desk

Familiar Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Paseo de la Castellana, 220, Madrid, Madrid, 28046

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Plaza de Castilla - 3 min walk - 0.3 km
  • Bernabéu Stadium - 2 min drive - 1.8 km
  • Gran Via - 9 min drive - 6.1 km
  • Puerta del Sol - 10 min drive - 6.8 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive
  • Nuevos Ministerios Station - 4 min drive
  • Madrid (XTI-Chamartin Train Station) - 9 min walk
  • Madrid Chamartín Station - 10 min walk
  • Plaza de Castilla Station - 4 min walk
  • Ventilla Station - 10 min walk
  • Valdeacederas Station - 12 min walk

Restaurants

  • ‪Faborit - ‬2 min walk
  • ‪Asador de Aranda - ‬4 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪McCafé - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk

About this property

Crisol Vía Castellana

When you stay at Crisol Vía Castellana, you'll be in a fantastic location, just a 5-minute walk from Paseo de la Castellana and Plaza de Castilla. Also, Bernabéu Stadium and Gran Via are within a short drive. Fellow travelers say great things about the location. The property is just a short walk to public transportation: Plaza de Castilla Station is 4 minutes and Ventilla Station is 10 minutes.

At a glance

DONE

Hotel size

    • 228 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 6 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 21 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Room service (limited hours)
  • Water dispenser

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (3315 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1993
  • Safe-deposit box at front desk
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 12 per person

Children & extra beds

  • Rollaway beds are available for EUR 40.0 per day

Parking

  • Covered self parking costs EUR 21 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses solar energy.
This property accepts major credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Castilla Plaza Hotel
Hotel Castilla Plaza
Hotel Vía Castellana Madrid
Hotel Vía Castellana
Vía Castellana Madrid
Vía Castellana
Abba Castilla Plaza Madrid
Hotel Abba Castilla Plaza

Frequently asked questions

Does Crisol Vía Castellana offer free cancellation for a full refund?

Yes, Crisol Vía Castellana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crisol Vía Castellana?

Sorry, pets aren't allowed.

Is parking offered on site at Crisol Vía Castellana?

Yes. Self parking costs EUR 21 per day.

What are the check-in and check-out times at Crisol Vía Castellana?

Check-in start time: 2 PM; Check-in end time: 6 PM. Check-out time is noon.

Is there an onsite casino at Crisol Vía Castellana?

No, this hotel doesn't have a casino, but Casino de Madrid (9-min drive) and Casino Gran Via (10-min drive) are both nearby.

What's the area around Crisol Vía Castellana like?

Crisol Vía Castellana is in Chamartín, a short 4-minute walk from Plaza de Castilla Station and 3 minutes' walk from Plaza de Castilla. Travelers say that the hotel is in a great location.

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Reviews

Crisol Vía Castellana Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

7.8

Eco-friendliness

8.0

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Train station
Bathroom
Air conditioning
Cities
Subway

Reviews

10/10 Exceptional

The staff was great and the room was perfectly set up and clean !!
David, 3-night trip

10/10 Exceptional

Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Ulises, 2-night trip

10/10 Exceptional

Excelente

Excelente
Loyda Abigail, 2-night trip

10/10 Exceptional

The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Lynta, 3-night trip

8/10 Very good

Is rare to find now days a places that gives you good service at a reasonable prices.
Edgar, 2-night trip

8/10 Very good

we liked it

Everything was ok
Jose, 2-night trip

2/10 Poor

Just stay away

Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
1-night trip

8/10 Very good

Older than expected

The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved.
2-night trip

6/10 Good

Great location and staff, poor sleep quality

Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again
Kjellaug, 1-night trip

2/10 Poor

this hotel is stuck in the 1960's.. its not a 4 star Hotel at all. e.g. no bottled water in the room shower system that has a mind of its own running arctic cold to sun inferno in a split second bed is uncomfortable and room smells of 'old' musty'. I would avoid. Even the Hotel (as per attached photo) it seems is saying it should ONLY be a 2 star and not a 4 star rating !!!!
Duncan, 1-night trip

6/10 Good

AC was not operating.
JORGE, 2-night trip

6/10 Good

El personal necesita que le expiquen como tratar a los clientes
1-night trip

8/10 Very good

Algo antiguo pero ya lo cierran para reformar.Contratamos y pagamos media pensión con cena y no tenían servicios de cena. Ni Expedia ni el hotel nos avisaron.
Pilar, 2-night trip

8/10 Very good

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Maxime, 4-night trip

6/10 Good

Ok rooms, facilities and food. Pretty average for 4 star
KAYODE, 4-night trip

10/10 Exceptional

Cama muy comfortable
Carlos, 1-night trip

6/10 Good

Lamentablemente encontré muebles deteriorados, y puerta de baño en muy mal estado, NO tiene puerta de ducha. El colchón NO es comodo, y a pesar q pedí una king size, me pusieron 2 colchones juntos. Sin embargo el personal de Recepcion fueron muy atentos !
Dolly, 4-night trip

6/10 Good

Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Nadia, 5-night trip

10/10 Exceptional

Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Mike, 1-night trip

10/10 Exceptional

Todo excelente
Ana María Rodríguez, 2-night trip

8/10 Very good

Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
barry, 1-night trip

6/10 Good

La habitación da a una carretera muy transitada y no tiene nada de insonorización, la cama es amplia pero no demasiado cómoda. Al poco de llegar teníamos sed y nos encontramos que el mini bar estaba vacío ,llamé al room service y pedí dos cocacolas , tras 20min nadie venía así que volví a llamar y me dicen ah vale y me cuelgan, pasaron otros 15min así que decidí bajar y me dijeron que ya habían enviado a alguien, volví a subir y hasta otros pesados 10min no vino otra chica con las dos cocacolas calientes…a las tres trabajadoras con las que hablé les dije que el mini bar estaba vacío y me dijeron que iban a avisar pues finalmente nunca vino nadie a traer algo. Por lo que finalmente salí del hotel a comprar yo misma ya que el bar lo tienen cerrado .Al dejar la habitación por la mañana fui dispuesta a pagar las dos cocacolas y la chica me pregunta si hemos consumido algo más del minibar y le digo pero si hablé con tres personas que estaba vacío y me miró con cara rara como si yo mintiese. Por lo demás ,el baño se veía bastante limpio . Lo único que los pasillos los tienen bastante descuidados el olor era extraño cuando caminabas por ellos.
Paula, 1-night trip

10/10 Exceptional

Estuvimos 2 días alojados y todo súper bien , habitaciones amplias , parking , la única pega que la cama de matrimonio un poquito incomoda. Por lo demás todo muy bien
Alejandro, 1-night trip

6/10 Good

Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Thelma, 2-night trip

6/10 Good

El hotel está bien ubicado, le hace falta un poco de reforma los baños y la moqueta del pasillo huele mal.
Natalia, 1-night trip