the heater in my room went out in the middle of the light it was 27 degrees that morning myself and my kids froze all night could not get a hold of anyone to take care of the problem, when i finally talked to someone the lady told me there was nothing she could do and absolutely had the worst attitude about it
Randy
Randy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
All was nice. I have stayed at this hotel meny times. Its always nice.
Angela
Angela,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
This place was super nice and they greet you with a warm cookie !
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 9 日
Comfy bed but that’s about it. Hotel used to be something else, not a Hilton originally. My room had dirty walls, stained furniture and not the Hilton standard I’m used to.
Leslie
Leslie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Clean room good service everything was great
Christian
Christian,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 4 日
We reserved 2 rooms. Upon check in, a mistake was made by the front desk. Even though we had been issued keys for both rooms, the hotel only had us registered in one. Blamed it on 3rd party reservation. They send security up at 1130 PM wanting to know who was in the room that they hadn’t registered. This was a handicap room for my son who is in a wheelchair….the rooms were adjoining. I went down to the desk to straighten this out. They acknowledged it was their fault and not ours. Said the manager would address the next day. Did not happen and manager never on site when I was in hotel. I asked multiple times day 2 and 3. We left on day 4. Housekeeping never cleaned this room, in spite of multiple requests. The night staff stated they passed up as they could not fix the problem. They passed up to the manager. I have yet to hear from anyone. My son requires extra attention and needs extra towels/ sheets etc. Since no one ever serviced the room, I had to go down each night for towels and linens…I feel like I got ripped off actually.