Shown to our room which should have had a king size bed, it had a small double AT BEST, we had to complain and were moved.
The room is not 5 star, not a chance, the windows had no double glazing, the noise from outside was so clear and loud the windows might as well have been WIDE OPEN! Complained but nothing done “staff will have a look at it” I am not a light sleepers at all either but even still we were awoken multiple times throughout the each of our 3 nights by police cars, bin collection Lorrie’s, taxis, groups of people talking/shouting etc we wanted a centre centre hotel so expected it to be busy outside but you EXPECT SOME SOUND PROOFING, this HOTEL HAS ZERO! Because of these poor windows the room was CONSTANTLY COLD regardless of how you set the AC. TV didn’t work for the duration of our holiday either, told the hotel had ‘WiFi issues’…..for 3 days?!?!
Location was perfect, breakfast was good, and that’s the only reason it isn’t 1 STAR rating, very very disappointed