Krystal Cancun

Property class: 3.5
Family-friendly resort with full-service spa, connected to the convention center, near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

Choose dates to view prices

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 5 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free parking
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The current price is CNY880
CNY1,096 total
includes taxes & fees
Oct 17 - Oct 18

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of buildings through the window.

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(77 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(11 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

A modern hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.6 out of 10
Good
(25 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(76 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(71 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

A beach view from a balcony with white wicker furniture and a clear blue sky.
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,499 reviews
The price is CNY1,353
CNY1,668 total
includes taxes & fees
Oct 16 - Oct 17
Krystal Cancun All Inclusive
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Plaza Caracol Mall - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Mandala - ‬3 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Monkey Business - ‬2 min walk
  • ‪Taco Factory - ‬5 min walk

About this property

Krystal Cancun

  • At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 5 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive details

  • All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • In-room minibar (some restrictions)
    • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

At a glance

Hotel size

    • 502 units
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Limited self and valet parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Uses some LED lighting
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Las Velas - This poolside buffet restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Fisheria - Overlooking the ocean and garden, this seafood restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Cash Breakage deposit: MXN 3000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-000112/2025

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 5 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.

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Reviews

Krystal Cancun Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.0

Staff & service

7.4

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Location
Food
Air conditioning
Elevator
Restaurant
Water
View

Reviews

Verified review

8/10 Very good

The hotel is located in a very good location and the food was very good
Verified review

10/10 Exceptional

Rooms were clean and staff was super friendly
Verified review

10/10 Exceptional

Very nice hotel with good staff who checked on us regularly
Verified review

10/10 Exceptional

Staff were very nice and helpful. The room and hotel were clean and comfortable. The food was very good including breakfast, lunch, and dinner. One of the nights they served and grilled food outside and it was really good!
Verified review

10/10 Exceptional

Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
Verified review

10/10 Exceptional

Beautiful area to stay, close to beach. Clean and friendly staff
Verified review

10/10 Exceptional

The hotel was amazing. The rooms were always cleaned. They always provide us with new towels and cleaned our room. they always opened the entrance door for us. Everyone was really friendly and helpful.
Verified review

8/10 Very good

The hotel room needed a few repairs and upkeeping, other than that, it was a good stay.
Verified review

10/10 Exceptional

Great service ! Friendly staff, clean rooms
Verified review

10/10 Exceptional

Every Staff is so helpful! They are all very nice and attentive. The view is amazing , had very good amenities. Will recommend and will be back.
Verified review

10/10 Exceptional

Great staff, super friendly and made sure we had an amazing stay!
Verified review

8/10 Very good

The staff was amazing the food was amazing the location amazing I would definitely recommend this hotel to anyone visiting Cancun. The only negative thing I would add is that it’s really not all inclusive you have to pick that option so make sure you read the details because I didn’t know that and once I got there it wasn’t all inclusive I had to actually pay for the upgrade so read the fine print
Verified review

8/10 Very good

I love the location of the property, it is close to Coco Bongo. Food was just mediocre in the resort. The beach front is nice, however, the breeze smells fishy. My room was decent and it was comfortable. I like the vibe in the hotel, it’s lively and fun. Overall, would pick this hotel esp. if I need to have my Coco Bongo experience!
Verified review

8/10 Very good

Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
Verified review

10/10 Exceptional

Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Verified review

10/10 Exceptional

Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations.
Verified review

10/10 Exceptional

Location of this resort is where you want to be. Waves don’t hit hard here . Food was great. Rooms were clean
Verified review

10/10 Exceptional

Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Verified review

10/10 Exceptional

Staff was super nice
Verified review

4/10 Fair

The videos you find on YouTube truly don’t reflect the reality of the condition and experiences. People make this hotel sound amazing. The hotel is old and staff does a good job keeping the entrance and lobby area clean. If you go during a low “tourist time” it’s not the best option. The hotel food is not very good or kid friendly.
Verified review

10/10 Exceptional

I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
Verified review

10/10 Exceptional

This time was a lot better from us, the A/C was working and they are investing back on the property, we were treating very well by staff, i bought my reservation from August last year and they accommodate everything we asked, krystal cancun is one of the best hotel.
Verified review

10/10 Exceptional

We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!
Verified review

6/10 Good

Clean, annoying staff, decent amenities
Verified review

10/10 Exceptional

Amazing experience for me! Staff were courteous, Housekeeping was very good. Though buffet could have been a little less expensive!