Skip to main content

Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Gaviota Azul Beach

Choose dates to view prices

Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The current price is CNY910
CNY1,135 total
includes taxes & fees
May 31 - Jun 1

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(72 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(68 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Similar properties

Front of property
Emporio Cancun Optional All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Internet access
8.0 out of 10, Very Good, 2,637 reviews
The price is CNY998
CNY1,241 total
includes taxes & fees
May 31 - Jun 1
Emporio Cancun Optional All Inclusive
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Plaza Caracol Mall - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

  • At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 5 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive details

  • All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • In-room minibar (some restrictions)
    • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

At a glance

DONE

Hotel size

    • 502 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Limited self and valet parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside buffet restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Fisheria - Overlooking the ocean and garden, this seafood restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Cash Breakage deposit: MXN 3000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 005-007-000112/2025

Also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (14-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 5 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Krystal Cancun Reviews

7.6

Good

8.0

Cleanliness

7.8

Amenities

7.8

Staff & service

7.2

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Location
Food
Air conditioning
Elevator
Restaurant
Water
View

Reviews

Verified

10/10 Exceptional

Very nice hotel with good staff who checked on us regularly
Cécilia, 2-night trip
Verified

10/10 Exceptional

Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
MARIA, 1-night trip
Verified

10/10 Exceptional

Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Ruben, 4-night trip
Verified

10/10 Exceptional

Great staff, super friendly and made sure we had an amazing stay!
Karen, 3-night trip
Verified

8/10 Very good

Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
yaxin, 4-night trip
Verified

10/10 Exceptional

Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations.
Cristian, 4-night trip
Verified

10/10 Exceptional

Staff was super nice
Ricardo, 3-night trip
Verified

10/10 Exceptional

Amazing experience for me! Staff were courteous, Housekeeping was very good. Though buffet could have been a little less expensive!
Harish, 5-night trip
Verified

10/10 Exceptional

The access to beach/ocean makes this place worth every dime.
MAXINE R, 3-night trip
Verified

8/10 Very good

The amenities were great and the staff was amazing. The only opportunity for improvement would be the dinner options, which I’d rate a 5/10.
Shantel, 4-night trip
Verified

10/10 Exceptional

Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful
Daniel L, 7-night trip
Verified

10/10 Exceptional

Clean room. Friendly staff. Great location. Good experience with Expedia and Krystal hotel. Highly recommend
Steven, 3-night trip
Verified

10/10 Exceptional

Rooms and resort were very clean. Staff were amazing. Especially Carlos our waiter on the beach. Could use some bacon or sausage for breakfast.
Chris Joseph, 8-night trip
Verified

8/10 Very good

The location is great, the staff was amazing very kind and attentive!
Sandra, 4-night trip
Verified

10/10 Exceptional

Room was basic but large and clean. I wish my ocean view balcony room want obstructed by a building near the pool! Breakfast was great between both of the restaurants.
Laura, 3-night trip
Verified

10/10 Exceptional

Staff was good just my room didn’t had balcony furniture
Mariela, 2-night trip
Verified

10/10 Exceptional

Very clean room
Vivian, 1-night trip
Verified

8/10 Very good

Staff is super amazing, the event staff we're so entertaining and fun. Rooms need a little updating but I had the club king room ocean view suite and due to my view made it 100 times better. Food is okay. Mediterano restaurant and Velas was good
MARITZA, 4-night trip
Verified

8/10 Very good

Staff were great. Clean hotel
Denise, 9-night trip
Verified

8/10 Very good

The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience.
Ricardo, 2-night trip
Verified

10/10 Exceptional

Lots of variety at the breakfast buffet. I ordered a fresh omelet. There was a variety of pastries and fresh fruit.
Patricia, 3-night trip
Verified

10/10 Exceptional

The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience
maritza, 2-night trip
Verified

10/10 Exceptional

-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach
MIGUEL ANGEL, 4-night trip
Verified

6/10 Good

Elevator half broken during the entire stay. Room aged but okay. Breakfast was very good.
Hassan, 5-night trip
Verified

10/10 Exceptional

Staff was very friendly very responsive! We didn't have air conditioning in our room although they were unable to fix it each time we called someone came right away. Resort is very clean and nice! Pool and beach are amazing!! Downside again we didn't have air conditioning thank goodness each night was cool enough to sleep with the sliding glass door open! The food was subpar. 4/5 Will stay here again
Traci, 3-night trip