The carpet was so dirty, with huge stains, the bottom of my sox were black. Asked when checking in how busy they were and the reply was "plenty of rooms available." So my question why would they put me in a room on the 5th floor overlooking an alley and parking lot. The elevator shuttered when it was moving. There were two different styles of bedside lamps and the chair, which was too uncomfortable to sit in, I am assuming came from Good Will. The place needs to be updated. The Front Desk could not help when asked questions, one replied I am not from here, should be trained on basic customer questions.