Bar staff and front desk check in staff were excellent- however when our room air conditioner was not working, one of the managers was very rude (French accent, dark hair, short stature, mustache) came to our room to check if out, told us that "it was an old air conditioner" as an excuse, said we could only have "one fan per room" when we had three people and two beds we needed two fans and he absolutely refused to try and compromise. We paid a lot of money to go to that specific hotel because the amenities included air conditioning yet had a lot of trouble sleeping our first night. The rest of the hotel staff was friendly and but his attitude was terrible, we will not stay there again. Room was clean, beds were soft, appreciated the turn down for the pull out bed and complimentary mini bar. The views were beautiful, location was great. Kids enjoyed arcade and chess games as well as popcorn and candy in lobby.