The room was very beachy, comfortable & most importantly, clean. Our view of the pond was mostly obscured by overgrown bushes but, we were able to see some of the water & the little deck was still nice & peaceful so, I was ok with that.
I found all of the staff members I encountered to be nice and friendly however, the service was definitely lacking a little. 9 times out of 10, there was no one sitting in the front desk reception area & I would have to go hunting for someone whenever I needed something or had a question. They also advertise free continental breakfast but, it was actually only available 1 of the 3 mornings we were there & I had to inquire about it & sit while someone brought me out the sections on a try... not self serve & a bit awkward - also not everything was fresh.
At the end of the day, it was a nice trip & I would stay again but, there is definitely some room for improvement & I'd probably try another hotel next time as there are plenty of good options in Montauk.