My recent stay at WaterWalk Extended Stay by Wyndham was extremely disappointing and unprofessional. I arrived around 3:30 AM and asked the front desk clerk, Joshua—who was polite—for a complimentary checkout extension since I had just checked in. When staff member April came in around 7 AM, the tone completely changed. She was loud, rude, dismissive, and made it clear that “rules are rules,” insisting I would be charged extra with no consideration for the circumstances. She had also previously hung up on me during a phone call, which is unacceptable customer service.
On top of that, the hotel is misleading in its advertising. The room description claimed the couch converted into a sleeper sofa, but it does not. This caused unnecessary inconvenience and is a clear misrepresentation.
Overall, the lack of professionalism—especially from April—and the inaccurate room information made this a very poor experience. I expected better from a Wyndham-affiliated property.