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Shangri-La Surabaya

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Shangri-La Surabaya features a nightclub and a free kids' club. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room

For families (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CNY433
CNY524 total
includes taxes & fees
Sep 11 - Sep 12

Why we love this property

Work and play perfected
Located in a business district, this hotel features meeting rooms and a business center. Guests can enjoy spa treatments or play tennis after work.
Delicious dining options
Explore 5 restaurants and a cafe at this hotel. Locally-sourced organic food delights include vegan, vegetarian, and buffet breakfast options.
Spa sanctuary
The full-service spa offers aromatherapy, massages, and facials in couples rooms. A sauna, hot tub, and garden create a perfect wellness escape.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Horizon Club Deluxe Room

A hotel room with a large bed, a view of the city, a small table, and a decorative wall piece.

Horizon Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Residence Suite

A hotel room with a bed, a sofa, a desk, a lamp, and a decorative wall piece.

Residence Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Bali Suite

A modern hotel room with a large bed, a TV, a small table with chairs, and a painting on the wall.

Bali Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Horizon Club Executive 1 King

A hotel room with a bed, a sofa, a desk, and a chair.

Horizon Club Executive 1 King

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Executive Suite

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

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The price is CNY475
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includes taxes & fees
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About the neighborhood

Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall - 8 min walk - 0.7 km
  • Al-Akbar Mosque - 2 min drive - 1.7 km
  • Surabaya Town Square - 2 min drive - 2.0 km
  • Lapangan Thor Stadium - 5 min drive - 2.8 km
  • Tunjungan Plaza - 7 min drive - 7.4 km

Getting around

  • Surabaya (SUB-Juanda) - 35 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Tandes Station - 21 min drive
  • Free area shuttle

Restaurants

  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪IKI/SUI - ‬8 min walk
  • ‪Citilites Sky Club & Bistro - ‬9 min walk
  • ‪Sinar Lucky - ‬9 min walk
  • ‪Brown Bear Bakery Cafe - ‬8 min walk

About this property

Shangri-La Surabaya

  • Shangri-La Surabaya features a nightclub and a free kids' club. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.

At a glance

DONE

Hotel size

    • 365 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (USD 5 per day)
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free area shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Free local shuttle
  • Playground
  • Children's games
  • Outlet covers
  • Lifeguard on site

What to do

  • Tennis lessons
  • Yoga classes
  • Golfing nearby

Working away

  • Business center
  • 14 meeting rooms
  • Conference center (17255 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

JAMOO - This restaurant serves breakfast, lunch, and dinner. Open daily.
Nishimura - This restaurant serves lunch and dinner. Open daily.
Sapore Osteria - This restaurant serves dinner only. Open daily.
Shang Palace - This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 24 for adults and USD 12 for children

Children & extra beds

  • Rollaway beds are available for USD 605000.0 per night

Parking

  • Valet parking costs USD 5 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 55110, 9120207170785

Also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya offer free cancellation for a full refund?

Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Shangri-La Surabaya?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Shangri-La Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Shangri-La Surabaya?

Yes, there's free self parking.

What are the check-in and check-out times at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Shangri-La Surabaya and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Surabaya also has a nightclub, an outdoor pool, and a sauna, as well as a steam room, a picnic area, and a garden.

Are there restaurants at or near Shangri-La Surabaya?

Yes, there are 5 onsite restaurants.

What's the area around Shangri-La Surabaya like?

Shangri-La Surabaya is a short 8-minute walk from Ciputra World Mall and 20 minutes' walk from Al-Akbar Mosque.

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