Our stay at the JW Marriott:
Firstly, we paid extra for a city view and ended up looking directly at the hotel’s unattractive lobby roof. On top of that, the hotel adds an additional $130 in “taxes & destination fees” that provide absolutely nothing but a glass of prosecco upon arrival and water bottles. I stay at 5-star hotels frequently, and I’ve never encountered fees like this.
The dining prices were outrageous for the subpar quality and portions. Our first night at the Italian restaurant was $90 for two people with no alcohol. My $35 lobster pasta arrived as mac & cheese with five dime size pieces of lobster (I counted them). my partner’s lasagna was extremely small and completely flavorless. Even the meatball appetizer was just three tiny, bland meatballs.
The next morning, two ham-and-cheese croissants and one coffee cost $36.
Dinner at the Mexican restaurant was another $90 for just nachos and mixed meat tacos—again, no liquor.
The rooftop brunch was the most disappointing. Another $90 for an omelette, a tiny rib w| grits, and a wooden tray with two miniature pieces of cheese, two slices of salami, two strawberries and two mini pastries. We left genuinely hungry.
We’re New Yorkers—we can handle expensive dining. But this was a disgrace. If the hotel is going to charge these prices, the very least they should offer is quality food with reasonable portions. Very disappointing experience for what should have been a luxury stay.
