Very disappointing stay. When we arrived, the room was not properly cleaned. The mini fridge contained someone else’s milk and food remnants, had excessive ice buildup, and we found roaches inside the refrigerator. Seeing insects where guests are expected to store food is unacceptable.
The overall condition of the room made us question how thoroughly housekeeping cleans between guests. To make matters worse, the staff was rude and dismissive when we brought our concerns forward instead of taking them seriously.
A clean room and respectful customer service are basic expectations. Between the filthy refrigerator, evidence that it had not been cleaned after previous guests, the roaches, and the poor treatment from staff, I would not stay here again or recommend this hotel to others.