The bathroom had hair all over it!! We asked for more towels and rags but never got them. We were told we had to ask a different cleaning service? Also, it said pet free it was not!Then we realized our AC unit was full of mold! Our noses have bled and been on fire since we left. I told the front desk they said oh ok we will tell maintenance! Also, there was a hole in the ceiling. So I called back left a message for a manager to call me and it's been 2 days and no call.
Julie
Julie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 31 日
Unexpected “service fee”
First hotel we have ever stayed that the hold on your credit card for incidentals does not drop the entire amount of the hold when you check out. They keep $3.00 per day of your stay “service fee”. We booked 4 rooms for 3 nights each.
Jake
Jake,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Great Stay!
Friendly staff. Room was clean and comfortable. Felt safe as a solo woman traveler.
Katherine
Katherine,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 30 日
Terrill
Terrill,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 29 日
Nicole
Nicole,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
Never again
Worst hotel we have stayed at in a long time. The staff was unpleasant and borderline rude. The walls are paper thin and we had a screaming toddler, coughing man and their loud TV keeping us up until after midnight. The breakfast was disgusting. The room wasn’t very clean.
Angela
Angela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Laquita
Laquita,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Very disappointed.
During checking in the clerk, quoted me a different price that was sent to my phone through email from hotel.com . They were charging me the price that they charge customers booking directly from them. The clerk at check-in was very rude and never smiled, She made me feel very uncomfortable as if it was my fault that i was being over charged. She made me feel uncomfortable while other others were standing around, waiting to check in. I felt so embarrassed because I knew what price I was quoted through hotels.com was not the price they were charging me. She said that the Manager would have to correct it. Upon checking out when I received my receipt it had the correct price on the receipt. When I checked my credit card account I was charged the hotel’s rate and not hotel.com rate. This was not a good experience for a family vacation for me. I was very disappointed with the experience that I had. I called the manager later to let her know they overcharged me and she said that it would be reimbursed to my card within 3 to 5 days. I am waiting to see if they reimburse me. If they don’t reimburse me, I will dispute the charges with my bank. I hope this gets resolved before I have to call the bank because I believe the price that was quoted to me through hotels.com is the price that they should have charged my credit card. I hope someone addresses this issue and even speaks to the representative at the service desk that was very rude to me and never apologized for her actions.
Anita
Anita,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Very disappointed 😢
The day at the hotel was beautiful. Checking in was terrible, instead of charging me price that hotel.com me they charge me their price that they charge individuals for booking a hotel directly from them. The clerk that checked me in was very rude and made me feel very uncomfortable due to a mistake on their end and not mine. She promised me it would be corrected due before I checked out. When I checked out my receipt gave me the price of hotels.com hold me. When I checked my credit card account, they charged me more than what my receipt said. I contacted the manager later on that day, she told me that my bill would be readjusted and I would be credited back the overcharge to my credit card within 3 to 5 days. As of now, I have not seen the credit come back to my credit card. If it doesn’t take happen by Friday I will be calling my credit card and I will dispute the charge. It’s very disappointing that this is my experience with booking through hotels.com for the first time. I hope this issue is addressed and taken care of. It would be nice if I am compensated for this experience that should not have occurred.
Anita
Anita,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Very comfortable. Convenient location.
The room was very comfortable. My only complaint is the TV did not have a programming view, to see what was on each channel, movie titles, etc.
John
John,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
kevin b
kevin b,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Alberto
Alberto,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Chuck
Chuck,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Overnight Stay
It was good, rooms are small but clean which is a plus. Free breakfast was also a +.
Shirley
Shirley,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Véronique
Véronique,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Chandawn
Chandawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Consistently great
Another easy stay. This sealed the deal. I will always stay here when in town. Easy. Clean. Comfortable. Staff is consistently great
Sean
Sean,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Friendly service, very clean and very good breakfast!