Ran out of food on Saturday morning breakfast. Room was never cleaned during two night stay. Did not use gym. Was charged a second time for room upon check-in.
Albert
Albert,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 25 日
We were on the bottom floor next to the outside door and at night someone was smoking there and the smoke smell came into our room and I looked out the next morning and there were about 10 cigarette butts,we are allergic to cigarette smell so we left the next day instead of staying another night. Was not a happy experience and would not recommend to anyone
Darline
Darline,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 25 日
Good stay
Good one night stay. Comfortable, quiet, clean
Lawrence
Lawrence,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Kyle
Kyle,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 21 日
It wasn't this bad previously
Wasn't give the correct bill. Bill not itemized. New bill didn't show the days i added to my stay. No bowls or plates during one continental breakfast. No water in gym water dispenser. Staff/cleaning staff kept barging into room ignoring the do not disturb sign and not knocking first on four separate occasions. The front desk staff are pleasant (sans one) and do try to resolve the issues. New staff not being properly trained to NOT barge in while you sleep or bath in your hotel room/bathroom is terrifying, and sudden busy days caused the most issues. Only one elevator worked and the stairs sign discouraged you from using stairs unless its an emergency. Ended up waiting more than five minutes just to get from and to my room. Staff with large carts and guests were stuck waiting on the one day. I know these guys can do better because they have done better on previous years. I had to use the extra safety lock on my door to keep staff from barging into my room. I'd still get startled when the door was forced against it while being opened so I would hear a sudden, loud bang. I would call out and I would either here a sorry, or nothing, and I open my door to them quickly walking away to another room. I can overlook most other issues but I shouldn't have to question my safety and privacy. Train the cleaning staff. Make sure there's bowls and plates for continental breakfast. Had to eat out of a cup during one breakfast but I'm assuming that was due to the hotel being fully booked up.
Ayla
Ayla,10 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Scott
Scott,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Elizabeth
Elizabeth,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
Lynette
Lynette,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
The staff was wonderful and the rooms were very clean and comfortable. Everyone was great.
Trinette
Trinette,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
Dave
Dave,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 9 日
#1 Hotel Stay
Friendly and courteous staff and very comfortable rooms. Best bed ever, slept like I was home.
Sally
Sally,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 8 日
Lisa
Lisa,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 6 日
Cynthia
Cynthia,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 22 日
Overpriced & dirty
The bathroom was dirty, had someone else’s dirty underwear still in the room. The wallpaper was ripped off and peeling in multiple areas. We called to complain and they told us no one could do anything till tomorrow. They didn’t offer us another room. They came to clean the next day and still left the underwear in the bathroom. When we complained they said they couldn’t do anything.