O Hotel é limpo, grande, com boa estrutura, mas, não possui serviço de quarto dentro, frigobar abastecido.
Os trabalhadores são muito atenciosos e prestativos. O Restaurante Ostras é muito bom.
O restaurante padrão não é tão bom.
Thiago
Thiago,4 晚行程
已验证
4/10 一般
2026 年 3 月 1 日
Very dated hotel which is fine but priced a bit high for what is offers. Food choices were limited and waterpark nothing like photos.No wifi anywhere in hotel other then lobby which is always loud and busy so no good for doing online work or schooling.
Lenika
Lenika,6 晚行程
已验证
6/10 不错
2025 年 12 月 30 日
Trevlig personal, rummet var ganska gammalt men städningen var bra.
Susanne
Susanne,4 晚行程
已验证
6/10 不错
2026 年 2 月 7 日
En recepción no hay personal se tuvo que tocar a la puerta para el ingreso el sabor de los alimentos es muy bueno aunque con poca variedad
Cinthya Viridiana Nuñez
Cinthya Viridiana Nuñez,5 晚行程
已验证
4/10 一般
2026 年 2 月 28 日
It was very upsetting to have them chase me down when I wanted to bring food to my children because they had no other snack areas open and it was almost lunch time. Also they were very aggressively regulating the towels. Family of 5 and only w towels?
Michael
Michael,1 晚行程
已验证
6/10 不错
2026 年 2 月 1 日
There’s only 1 reasons to put 3 stars
Rooms are really outdated and not taking care of properly they should replace a lot of things. For a 4 star hotel they need to replace stuff like bathroom fixtures, mattresses etc
If the rooms were properly maintained I would stayed again because our kids and us had a good time. Waterpark and the beach is great. Everyone who works there are really nice and kind.It’s an older hotel and it has a character which I really loved.
Denis
Denis,7 晚行程
已验证
8/10 非常棒
2025 年 7 月 2 日
Me gusto le estancia
Lorena
Lorena,2 晚行程
已验证
2/10 较差
2026 年 1 月 29 日
The room was completely destroyed. The bathroom was liking all the time. No waist your money and find a place with the minimum comfort. Very disappointed
Liyian
Liyian,4 晚行程
已验证
10/10 绝佳
2025 年 4 月 10 日
Great stay !
Yazmin
Yazmin,5 晚行程
已验证
6/10 不错
2025 年 12 月 16 日
The staff was nice, customer service was nice you pay for what you get but the food I feel like they could have done better. Same breakfast everyday and sometimes dinner was change but not too good.
Maria Rosalia Madrigal
Maria Rosalia Madrigal,5 晚行程
已验证
6/10 不错
2026 年 1 月 2 日
En el buffet tardábamos mucho en recibir atención de algún mesero. Todos tenían excelente disposición pero había muy poco personal y no era suficiente. La variedad de la comida podría mejorar, ya que siempre había puerco y res pero muy rara vez había pollo. Las habitaciones excelentes y todo lo demás muy bien!
Hugo Roman
Hugo Roman,5 晚行程
已验证
10/10 绝佳
2025 年 3 月 30 日
I enjoyed my vacation stay.
Mandel
Mandel,4 晚行程
已验证
10/10 绝佳
2025 年 4 月 26 日
staff was very friendly and helpful,a bit older of hotel but a great place to stay
paul
paul,13 晚行程
已验证
10/10 绝佳
2025 年 3 月 3 日
Very good hotel
Sandi
Sandi,3 晚行程
已验证
4/10 一般
2026 年 1 月 2 日
They didn’t have all the basic supplies like towels, dishes at mealtimes , lock for the safety deposit box and their excuse was that it was peak holiday season
Brenda
Brenda,3 晚行程
已验证
10/10 绝佳
2025 年 12 月 26 日
The location is absolutely unmatched, rooms are steps away from the Caribbean ocean. The views are absolutely spectacular. Amenities and activities are minutes away from ferry rides to Isla Mujares, boat club, downtown etc. There is even a water park to kid the kiddos occupied.
The resort itself is on per with resorts in it's class. I will say that this was our second trip to Cancun. The food in this resort is much more flavorful and authentic compared to other resort. It is an older building, but the rooms are spacious (we stayed in a family suite), plenty of room for us. Our room opened up to the beach which was amazing. The guests in this resort were mostly families and a very international crowd.
Abadur
Abadur,7 晚行程
已验证
10/10 绝佳
2025 年 4 月 23 日
Had a great visit!
Gracey
Gracey,6 晚行程
已验证
10/10 绝佳
2025 年 7 月 1 日
Was a really great and wonderful resort very peaceful and laid back and a lot of locals was really nice to immerse myself into the local culture and explore the history in the area like El Meco wonderful friendly staff and services when I come back to Cancun I would stay here again
Garrett Anthony
Garrett Anthony,7 晚行程
已验证
2/10 较差
2026 年 1 月 1 日
Do not go here!! Rude staff, Julio especially very disrespectful. Place is worn down, moldy and nasty rooms, terrible disgusting same food everyday, water park is even worse and ran down. Wifi barely works, no entertainment, terrible drinks, they scam you and try to upcharge you when checking in. Stay away!!!
Muhannad
Muhannad,5 晚行程
已验证
10/10 绝佳
2025 年 6 月 8 日
Had a good time!
Theodore
Theodore,3 晚行程
已验证
10/10 绝佳
2025 年 5 月 10 日
I very like this place. These are close to interesting locations in Cancun .
Oleksandr
Oleksandr,4 晚行程
已验证
10/10 绝佳
2025 年 4 月 24 日
En general el hotel es bueno, el buffet es básico pero rico, la atención es buena y se siente calida
Adziris
Adziris,3 晚行程
已验证
4/10 一般
2026 年 1 月 24 日
You get what you pay for. The food variety wasn’t great, and some basics for kids were missing — no pizza, chicken nuggets, or apple juice. No guacamole either. The daytime entertainment for kids and adults was about a C-minus, which is surprising for Mexico.
That said, the hotel was calm, the waterpark was great, and the oceanfront location was very nice. Julio did a great job. Armando at the front desk — no.
Next time, I won’t be cheap. I’ll pay a bit more and get better service, food, and kids’ entertainment.
Doron
Doron,4 晚行程
已验证
8/10 非常棒
2024 年 9 月 9 日
Nos gustó mucho estar hospedados y la comida está muy rica❤️
Adolfo
Adolfo,4 晚行程
已验证
10/10 绝佳
2025 年 1 月 21 日
Very comfortable and quiet place to enjoy with the family.
Excellent food.