8/10 Very good
Mar 6, 2024
Ha long bay 24
First I must say the negatives here are minor and the customer service was most definitely 5 stars. Quick with the negatives; housekeeping put a torn sheet on the bed. Pet peeve of mine I hate to see. There is no shower stall but a large tub almost 3 feet deep. Treacherous to get in and out of; no shower curtain; room gets flooded and the floor is slick; not a fan.
That’s it. Everything else was amazing people skills by the front desk and the dining room. They all went above and beyond to see that all my needs were met; consistent customer service. I can not say thank you enough. Highly recommend.




Mark
Mark, 3-night trip





















