4/10 尚可
2026 年 2 月 24 日
Our room had major plumbing issues. When we first checked into the room, the toilet took 2 tries to get the water to flush (not go down, but just to get water into the bowel). After that, the running water into the toilet tank would not stop -- it was loud in the small room. We reported it to the front desk and they had "engineering" come up. He was able to fix the constant running in the toilet. However, in the morning, when we wanted to shower, the water would run out of the main tub faucet, but the lever to switch the water to "shower mode" did not work at all. We hadn't tested it out when the "engineer" was in our room - didn't think it was necessary to check all the plumbing. At that time of the morning, we didn't budget extra time to have another plumbing fix with "engineering". VERY FRUSTRATING. In addition to the plumbing issues, our room did not have any "in-room complimentary snacks/beverages" as advertised. We had an expresso maker w/cups, but no expresso. We had lovely glass dish that looked like it was supposed to have some sort of snack or confection, but it was empty. It is a great location to enjoy downtown (although our evening was delayed waiting for the "engineer" to fix the running toilet). For the price, I expected MUCH better. I am giving our stay two stars since the valet service was great. We will not be staying with the Lancaster Hotel ever again and you can be sure we will NOT be recommending it to any friends, family or colleagues.
Maria
Maria，1 晚行程
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