Honest review, the resort is just ok. Would I stay there again? No. The only outstanding thing about the place is Robbie, thanks for getting us checked in early. All services and food have a 20% gratuity and the food isn’t worth it. The hamburgers taste and smell like freezer burn. Some of the staff hate their jobs and it shows. There is a water slide that is fun but it’s not always working. They have onsite transportation but good luck trying to get in touch. We’ve tried numerous times and the phone just rang and rang. We also had the worst neighbors that kept partying until 3am singing journey on their balcony so that didn’t add any greatness to our experience. Be aware you can hear everything that your neighbor does. This was a trip that was supposed to be for my husband birthday. His and my experience wasn’t great and I probably should rate it lower.
Lindsay
Lindsay,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Patricia
Patricia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Fantastisk restaurang
Fantastisk utsikt och restaurang.
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 8 日
A staycation. Hotel was nice but since it was in the middle of summer, restaurants were not in full operation. The pool was nice but was too warm.
susan
susan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Diana
Diana,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 8 日
Staycation
Was a good little getaway with kids.
Jamie
Jamie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Sydney
Sydney,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 8 日
Checking in was terrible. The receptionist at the seat was unfriendly, very short tempered! Unwilling to listen. She really made our stay bad.
Ahmed
Ahmed,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Akila
Akila,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Best stay in Phoenix!
Room was amazing, staff was knowledgeable and friendly. The resort was beautiful and every staff member went out of there way to help and answer questions. I would recommend over and over again.
Tania
Tania,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
The desk guy was nice, but if he did not understand what I said, he should have stopped me for clarification
Lucia
Lucia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Mindy
Mindy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Relaxing getaway
Very relaxing, quiet and perfect place to unwind. For a holiday weekend I expected it to be packed and noisy but it was relaxing and I was able to unwind and have my peace.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
Nathan
Nathan,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 1 日
Had better service at motel 6
Imagine a wheelchair user asks the front desk "where can I go front up to the bar and have a beer so they tell you go out the door turn right and turn at the fire hydrant so I do expecting a bar instead I get a steep blacked hill leading to a restaurant under construction with building materials sitting all over the wheelchair ramp and once we struggled inside the bar was up two staircases only the waitress just suggests I become miraculously be cured and get out my chair the maitre'd calls a van which drives my wife and I ten minutes away up a mountain to a restaurant and bar service was for diners only so another van trip back down the mountain that was just day one
The next morning I get up for breakfast on the busiest weekend of the year they don't have a working coffee Maxine for 548 rooms the disabled wheelchair toilet at the pool is up a staircase the uninformed staff had no idea the restaurant for 548 rooms was under reconstruction it had a sheet of plastic for a roof the bar staff accessed our credit card without asking instead of charging to our room the only thing this hotel is good at is apologizing for screw ups the only competent staff are the amazing belhops