2 stars and let me explain. Checked in, received our room key, went to the room the door was already open. Huge Red Flag! Got into the room with my family, the beds were barely made. There were no pillow cases on the pillows. The room generally was not ready. To not make a fuss, we asked the cleaning lady for some pillow cases, as she was already on our floor. She said, no unfortunately thats only something the front desk can provide. The staff were friendly enough, however, guest services said for the inconvenience they would provide breakfast vouchers for my family of 4. It never came. The room they moved us to wasnt the cleanest little left over dust/crums on the floor. The bathroom sink appeared to be clogged as it took some time for the water to drain. It was an unfortunate experience. 1 star because the staff were generally pleasant and the location is close to the highways and 1 more because fortunately for us we were only there 1 night, they had a pool for the kid (which we didnt use) and the beds were confortable. After a 5 hour drive we didnt need the hassle of changing rooms and the orher room being just as poor.