This hotel could be perfect - it has clean rooms, good location, good amenities, nice look about the place. However, despite staying here over 4 nights and on 2 different occasions, not once did I see anyone at reception. I checked in during the early hours of the morning, for my first stay, due to a very delayed flight. I specifically asked beforehand was there likely to be someone on reception, I was informed that it was 24 hours a day, yet I had to wait for 5 minutes and constantly ring the bell to get access on my first night. I also, during my stay, wanted to ask questions to help me with navigating Tirana, but no one was ever at reception, so it was a complete waste of time. One last thing, it's only a small thing, but really annoying - the toiletries for the bathroom are small sachets, that take a lot of work to open. Just provide normal toiletries, please, in bottles so it's not annoying.