Great hotel, lots of day use on Sunday which made the hotel very busy and service very bad.
Restaurant service is horrible compared to the other times I went there.
Amazing beach!
evelyn
evelyn,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 3 日
Regular
Es desagradable que desde que llegas te hostigan al quererte vender sus membresias.
Cucarachas y olor a caño.
Habitaciones viejas.
Restaurante de especialidades muy bien.
90% del personal atento y un 10% detestable.
En especial la que recibe en restauran “the white box.”
RAQUEL ALEJANDRA
RAQUEL ALEJANDRA,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 23 日
Jose
Jose,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Jose Alfredo
Jose Alfredo,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 22 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Todo muy bueno las Personas de los restaurantes muy amables , lo malo desde mi punto de vista los restaurantes a la carta la comida no es muy buena, de recomendación deberían tener un restaurante al estilo mexicano todas las noches para
jose
jose,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Jens D
Jens D,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Carmen Berenice
Carmen Berenice,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Staff wasn’t friendly as other resorts that we’ve stayed at. Lack of entertainment, beach wasn’t as clean as other ones I’ve visited. Food wasn’t bad but temperature was mediocre
Guadalupe
Guadalupe,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 8 日
I will not return
Kathleen
Kathleen,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Great time, perfect for families.
Kieran
Kieran,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 3 日
Marco Antonio Pintor
Marco Antonio Pintor,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Had an amazing time !
Kristie
Kristie,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Beautiful views and set up
jaime
jaime,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
En general me gustó
Faviola
Faviola,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
We liked everything.
James
James,10 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 15 日
THE GOOD
Great location close to shopping with good beach for kids.
The live shows are some of the best we have seen for free, excellent food selection and freshness.
Shout out to Wilbert top notch banana monkeys and was always happy with fast service.
The staff work hard and keep the place clean.
The BAD
Unfortunately we had a terrible experience for the most part this is are 10th vacation as a family and definitely the worst.
Where to begin 14 day vacation.
None of the pools are heated my wife wouldn't swim in them and my kids lips turned blue after 30mins of being in the pool water.
There is little to no seating around the kid swimming pools.
Coffee shop service girls rudeness cost tips from us the first morning they made us wait at the counter for a few minutes without looking at us and just talked to each other looking at each other's phones.
This might sound petty to complain about but some times the small things get to me more than the bigger things Especially when it comes to getting coffee lol.
Gym This complaint might not bother most but as beautiful and fully equipped the gym is they don't allow kids under 16 in. This rilly ruined my vacation part of my morning routine is going to the gym with my kids and letting my wife sleep in.
Ps there were no other people in the gym and my kids like to stretch and keep up on there gymnastics prep while i life weighs.
The rooms are average.
Kids play structures verry degraded unsafe with broken slides.
Samuel
Samuel,9 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 15 日
Darling
Darling,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 14 日
Terrible
Terrible. Food was completely trash! First morning there we get suckered into having breakfast with some hotel marketer thinking it was only 90 minutes, well it ended up being 3 hours and they kept trying to push us to purchase thousands of dollars to invest in the hotel and the company. It was horrible, never staying here again. Don’t recommend.
真实旅客
4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 13 日
Beach was very dirty
Darling
Darling,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 11 日
Paul
Paul,8 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 10 日
Keith
Keith,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 10 日
Really liked the coffee bar and food at Miramar restaurant. The beach was dirty. The water was dirty with ALOT of seaweed! This was NOT the same beautiful waters as in tulum or playa Del Carmen. The buffet food was always cold, they were kind enough to warm my plate up once in the microwave though. Rooms were just ok.