The rooms were dirty our bed sheetings had coffee stains and a blood stain. The staff was very unfriendly.
A hotel that cost $1100 a night I expect more. Very poor experience.
DAVID
2 晚行程
10/10
Lauren
1 晚行程
10/10
Nadira
2 晚行程
10/10
Laura
1 晚行程
10/10
Absolutely beautiful resort.
BRITNEY
5 晚结伴旅行
10/10
Well worth the stay. Friendly service and clean with beautiful scenery all around!
Linda
1 晚家庭旅行
8/10
Tyrene
3 晚行程
6/10
Nitsone
5 晚行程
10/10
Great place.
Denada
9 晚行程
6/10
Very poor service at the Asian restaurant {twice} Algee on all the chairs in the pool , was bad and also the bar pool , staff was very nice , food was good in every restaurants
patrice
6 晚家庭旅行
4/10
Jacqueline
3 晚行程
6/10
The Westin St. Thomas offers a stunning beachfront paradise with breathtaking views and gorgeous grounds. The property itself is a Caribbean gem with its pristine beaches and well-maintained facilities.
Unfortunately, the beautiful setting was consistently undermined by frustratingly slow and inattentive service. Wait times at restaurants were excessive, requests for basic amenities required multiple follow-ups, and staff often seemed overwhelmed or disinterested. Room service was particularly disappointing, with orders arriving cold and incomplete.
While I would return for the idyllic location and picturesque setting, the service quality falls well short of what you'd expect from a resort of this caliber and price point. If management could improve staff responsiveness and overall service standards, this would be a five-star destination.
真实旅客
10 晚行程
10/10
Outstanding resort in a great location!
Jason
7 晚浪漫旅行
10/10
Great
Celeste
3 晚家庭旅行
6/10
My room had a flashing fire alarm flashing all night.
jonathan
1 晚行程
10/10
Michael
2 晚家庭旅行
10/10
Great place to stay. Fantastic staff and great food. I will definitely be visiting again very soon.
Anthony
2 晚行程
10/10
Kristy
4 晚行程
10/10
Frank
5 晚行程
10/10
Wonderful resort. Very professional and friendly staff. It was phenomenal all around
Daniel Kamdon
5 晚浪漫旅行
10/10
This was a fantastic location and the amenities were everything needed.