The Westin St. Thomas offers a stunning beachfront paradise with breathtaking views and gorgeous grounds. The property itself is a Caribbean gem with its pristine beaches and well-maintained facilities.
Unfortunately, the beautiful setting was consistently undermined by frustratingly slow and inattentive service. Wait times at restaurants were excessive, requests for basic amenities required multiple follow-ups, and staff often seemed overwhelmed or disinterested. Room service was particularly disappointing, with orders arriving cold and incomplete.
While I would return for the idyllic location and picturesque setting, the service quality falls well short of what you'd expect from a resort of this caliber and price point. If management could improve staff responsiveness and overall service standards, this would be a five-star destination.
真实旅客
10 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
A++
Great place to stay. Fantastic staff and great food. I will definitely be visiting again very soon.
Anthony
Anthony,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 28 日
Very nice…but not spectacular
Six nights for a family vacation in Feb
Andrea
Andrea,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
We had a great vacation!
We enjoyed our stay. Our room was comfortable and clean. The staff was friendly and helpful. The spa was lovely. There were plenty of choices for food, several pools and the beach, plus watersports and boat excursions. We had a great time!
Tracy LM
Tracy LM,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
Meh
Hotel needs more staff at front desk and pool bars- badly.
Joanne
Joanne,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
David
David,7 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 15 日
Only for the filthy rich!
It was very expensive for what amenities that were available. The on site food was expensive and not good, service was good, too many added fees - group of six or more had a surcharge and auto gratuity of 20%!
J. Eric
J. Eric,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Staff was very friendly and helpful.
Martha
Martha,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 8 日
The first couple of days at this property were rough and something I had to get used to. It was common to wait up to 45 minutes for your food to arrive. And the food was meh. Also, the hotel was out of several items (specifically any breakfast sandwich in coffee shop and the green drink at the salt shack). After a couple of days I excepted that this was "island time" and I got less grumpy about the bad service. The other annoyance was the beach area. I am older but thankfully don't have mobility issues. If I did, I would have never been able to make it to the beach as the elevator was broken the entire week I was there. Getting to the beach required navigating steep steps. Once there the views are spectacular but the beach area is very small. I was excited to go on vacation and take walks on the beach every morning....but this was definitely not happening on this very small stretch. A walk on this beach takes 5 minutes. For a property to charge the amount of money that the Westin in St. Thomas does you have a level of expectation that you want things to be pretty great. Which they most definitely were not. Additionally, they have bogus charges on my card that I asked repeatedly to be removed. They are still there.
On the pro side, the staff was incredibly friendly and they did their best. I feel sorry for them because they were constantly having to deal with unhappy customers. I saw it everyday in the lobby.
Jennifer
Jennifer,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Christy Marie
Christy Marie,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Great start to honeymoon
Adam
Adam,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 3 日
John
John,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 3 日
Thomas
Thomas,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 2 日
The views were fantastic. The weather was great and a very friendly atmosphere.
Pamela Rochelle
Pamela Rochelle,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Robert P.
Robert P.,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Excellent choice for STT
The staff is friendly and go out of their way to be helpful. The property is lovely and my room was impeccable!
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 26 日
I did not like the unexpected Resort Fee of $75 per night. I questioned it at checkout but never received a satisfactory answer.
Also, I told your staff that the overhead shower didn't work or we were unable to work it, and it never was addressed. The shower amenities had an empty bath gel container. We quickly received a new one but the receptacle was broken.
We enjoyed the pool and beach areas and found the staff friendly. There were a lot of plusses to our stay, but the Resort Fee makes us question our return.
Lynn
Lynn,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Tanya Karen Ottilie
Tanya Karen Ottilie,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
The staff supporting the clients of the Westin were all professional, welcoming, and efficient. Everyone smiled and had pleasant attitudes toward me throughout my visit. I would definitely recommend the accommodations to others.
Robert Joseph
Robert Joseph,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Well worth it !!!
Lovely resort! Beautiful vistas! Great beach with plenty of chairs and umbrellas! Great food service on the beach from salt shack restaurant! People so nice! Pool area very nice with 3 pools to choose from! 2 pools are exclusively for adults. Plentiful restaurant options with outdoor dining
Rooms newly renovated fresh clean and comfortable beds!
Overall a great resort and very family friendly as well
You can take a hotel shuttle down to beach or outdoor staircase with lots of stairs but pretty views along the way One problem was that the beach elevator was out of service, but in our group of 70-4 year olds we all managed the steps up and down just fine !
Our group of 14 people agreed that we would all definitely return!
Enjoy your stay!
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
It was a beautiful trip.
Curtis
Curtis,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
If I can give any advisor please DONT read the bad reviews! They kept me up for 2 days after booking! For no reason! I cannot recommend this place more! My family & I had the most amazing time. The staff, the food, the grounds, transportation, rooms everything about this place was amazing! It’s a true relaxing getaway on island time and it’s just what the DR ordered! Thank you Westin for making our lil 5 day getaway perfect!!!!! You all rock!!!!!!!! Xo