The staff was incredibly friendly and very helpful and I couldn't have asked for more. The room was clean and very comfortable and I will forever dream about how soft those pillows were! I'm not sure if I was just lucky or if the room did actually block out the majority of the noise of the city, but, I was thankful regardless. I would've liked to have a fan to drown out the remainder of the noise as well as kept me cooler but I was happy with what I had available. Usually, when you use hotel bath products you get the kind that dries out your hair and makes your skin itchy but not at this hotel, my hair was so soft it was if I was using my personal shower products! I absolutely loved snuggling up in the robe too, I'm a short little munchkin so it came down to my ankles. I couldn't have asked for more, I highly recommend this hotel and if I find myself in the city again, I will make sure to book here!